Parker Sokoloff
Portland,USA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Talented leader with analytical approach to business planning and day-to-day problem-solving.
Customer-focused professional with successful 11-year career in the Customer Service sector. Successful applying strong communication and problem solving in busy business environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Kola Brand/Sugarbud
Portland, OR
05.2021 - 07.2025
- Managed daily operations, boosting productivity and achieving consistent project goals.
- Enhanced product quality through effective quality control, reducing customer complaints significantly.
- Led a team of 8-10, fostering collaboration and ensuring seamless communication across departments.
- Maintained accurate inventory records, supporting informed decision-making and continuity.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Coordinated resource management to ensure timely inventory availability, enhancing operational flow and minimizing delays.
- Orchestrated team efforts across departments, fostering a collaborative environment that improved communication and operational efficiency.
- Enhanced product quality by enforcing strict quality control measures and providing staff training.
- Improved customer satisfaction by addressing feedback through prompt resolution of quality issues.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when needed.
Inventory Management/ Production Associate
Karma Originals (Folium Originals)
Portland, OR
06.2019 - 09.2020
- Doubled production speed, maintaining quality, enhancing team productivity.
- Corrected misprints, saving resources, improving workflow efficiency.
- Managed inventory, ensuring timely reorders, optimizing operations.
- Implemented cost-saving measures, reducing expenses by $7500 annually.
- Trained new employees, fostering a collaborative team environment.
Shift Manager
Michaels Arts and Crafts
Portland, OR
11.2016 - 04.2019
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standard services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Custodial Assistant Manager
Disneyland Park
Anaheim, CA
05.2014 - 11.2016
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained clean and comfortable environments in the Park by vacuuming, cleaning windows, and dusting.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
Education
High School Diploma - General
Franklin High School
Portland, OR, USA01.2014
Skills
- Operations management
- Conflict resolution
- Staff development
- Cross-functional team management
- Relationship building
- Clear/Strong verbal and written communication
- Excellent Customer service
- Work prioritization
- Policy enforcement
Certification
Disney Customer Service Training at the Disney Istitute
Timeline
Manager
Kola Brand/Sugarbud
05.2021 - 07.2025
Inventory Management/ Production Associate
Karma Originals (Folium Originals)
06.2019 - 09.2020
Shift Manager
Michaels Arts and Crafts
11.2016 - 04.2019
Custodial Assistant Manager
Disneyland Park
05.2014 - 11.2016
High School Diploma - General
Franklin High School