Paschell Clacks
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across growing company environments.
Overview
10
10
years of professional experience
Work History
Human Resources Manager, Payroll
Tooties Bar and Grill
03.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Caregiver
Hearts At Home Houston
07.2022 - 02.2024
- Provide daily living assistance to clients, including bathing, dressing, and mobility support.
- Administer medications, monitor vital signs, and assist with medical appointments and procedures.
- Offer companionship, engage clients in conversation, and provide emotional support to improve quality of life.
- Prepare meals, perform light housekeeping, and manage household errands as needed.
Payroll Clerk
Brookdale Assisted Living
10.2019 - 07.2022
- Processed bi-weekly payroll for 30 employees, including calculations for hours worked, overtime, and deductions.
- Ensured payroll processing adhered to federal and state regulations, including tax withholdings and reporting requirements.
- Addressed payroll discrepancies, answered employee questions regarding pay, and resolved issues in a timely manner.
- Generated payroll reports for management, including summaries of hours worked, wages, and benefits.
Quality Assurance Analyst
Ross Dress For Less
08.2017 - 10.2019
- Developed and documented test plans, test cases, and test scripts for new features and software updates.
- Executed manual and automated tests, including functional, regression, and performance tests, to ensure software quality.
- Identified, reported, and managed defects using Jira, collaborating with developers to resolve issues.
- Prepared test reports, including defect summaries, test coverage, and test results, for stakeholders and project teams.
Technical Customer Service Advisor
Carsons
10.2014 - 08.2017
- Provide technical assistance to customers via phone, email, and chat for issues related to software applications, hardware, and network connectivity.
- Troubleshoot technical problems, offer solutions, and escalate complex issues to higher-level support when necessary.
- Manage customer inquiries, provide product information, and ensure a positive customer experience.
- Record technical issues, solutions, and customer feedback in CRM systems for accurate tracking and follow-up.
Education
LVN
College of Healthcare Professionals
06-2026
Bachelor of Science - General Studies
Ivy Tech Community College of Indiana
05.2017
Skills
- Time Management
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Call Monitoring
- HR policies and procedures
- Technical Support
- Employee relations
- Training and mentoring
- Customer Service
- Payroll Processing
- Benefits Administration
- Report Preparation
Contact
Houston, TX 77073
Education
Indianapolis, IN
Timeline
Caregiver
Hearts At Home Houston
07.2022 - 02.2024
Human Resources Manager, Payroll
Tooties Bar and Grill
03.2022 - Current
Payroll Clerk
Brookdale Assisted Living
10.2019 - 07.2022
Quality Assurance Analyst
Ross Dress For Less
08.2017 - 10.2019
Technical Customer Service Advisor
Carsons
10.2014 - 08.2017
Bachelor of Science - General Studies
Ivy Tech Community College of Indiana
LVN
College of Healthcare Professionals