Pasha Fotouhi
Sherman Oaks,California
Summary
I am someone who's extremely outgoing and someone who always does my best to accomplish my goals. I consider myself to be a team player and a person who works well with others in order to create a happy, safe, and comfortable work environment. I pride myself in having various attributes, such as kindness, patience, dedication, honesty, and integrity.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
2nd Street USA
Sherman Oaks, CA
01.2024 - Current
- Greeted customers upon entry and assisted them in locating products.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Delegating tasks to employees
- Creating floor-sheets for the day
- Opening/closing the store as well as handling money from the safe and register
- Managing the store when a manager is not present
- Assisted with training new employees on company policies, procedures, and guidelines.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Processed payments using point-of-sale systems.
- Monitored security cameras to identify potential shoplifters or suspicious activity.
Crew Member
Trader Joe's
Sherman Oaks, CA
03.2022 - 01.2024
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
- Provided reliable backup support during peak hours as needed, helping other departments maintain operational efficiency during busy periods.
- Managed perishable goods rotation, reducing spoilage rates and maintaining freshness of products available for purchase.
- Addressed customer inquiries or concerns promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Facilitated smooth store operations by assisting in the training of new team members on job duties and responsibilities.
- Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management promptly.
- Contributed to increased sales revenue by creating visually appealing displays that showcased products effectively.
- Enhanced customer satisfaction by providing efficient and attentive service during checkout transactions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
Summer Camp Counselor
Van Nuys Sherman Oaks Park and Recreation Center
Sherman Oaks, CA
07.2018 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
Education
High School -
Grover Cleveland Charter High School
Reseda, CA06.2023
Skills
- Customer service
- Communication skills
- Strategizing sales tactics to increase store and company revenue
- Leadership
- Honesty
- Kindness
- Ability to be on time
- Perseverance
- Merchandise Display
- Cash Handling Accuracy
- Sales proficiency
Timeline
Assistant Store Manager
2nd Street USA
01.2024 - Current
Crew Member
Trader Joe's
03.2022 - 01.2024
Summer Camp Counselor
Van Nuys Sherman Oaks Park and Recreation Center
07.2018 - 08.2024
High School -
Grover Cleveland Charter High School