Pashen Walker
Temple,TX
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
Barns Jewish Hospital
2021.04 - 2025.03
- Provided direct patient care, including bathing, grooming, and feeding assistance
- Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
- Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors
- Supported patients with activities of daily living, including dressing, toileting, and ambulation
PCA Personal Care Assistant/ Med Tech
Mercy Health
2019.05 - 2021.04
- Provide personal care services to clients who need long-term or specialized care while hospitalized.
- Monitored vital signs, such as blood pressure, heart rate, and oxygen levels, regularly reporting any abnormalities or changes in condition
- Documented patient observations accurately in medical records, maintaining confidentiality at all times
- Provided support during end-of-life care by assisting with pain management strategies and emotional support for both the patient and their loved ones
Personal Care Aide (PCA)
Javon Bea Hospital
2015.03 - 2019.05
- Demonstrate excellent time management prioritizing the care and needs of multiple patients, follow directions well.
- Documented patient information accurately and timely in electronic medical records (EMR)
- Closely monitored intake/output measurements such as fluid balance charts
- Recognized changes in mental status or behavior that required immediate attention
Security Officer
Securitas Security Services USA
2013.12 - 2014.07
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities and irregularities for reporting purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
Walmart
2012.05 - 2013.09
- I’m Provided exceptional support to customers through various communication channels, ensuring timely and effective resolution of inquiries.
- Developed in-depth product knowledge to assist customers with purchasing decisions and troubleshooting issues.
- Streamlined customer feedback processes, enhancing overall service delivery and client satisfaction.
- Mentored junior team members, fostering a collaborative environment focused on service excellence.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
Education
High School Diploma -
Joliet Job Corps
Joliet, IL06.2017
Skills
- Customer service
- Microsoft Excel
- Organizational skills
- Computer skills
- Typing
- Time Management
- Sales
- Vital signs
- English
- Security
- Medical office experience
- Time management
- Blood sampling
- Leadership
- Data Entry
- Word Processing
- Patient care
- Loss Prevention
- CCTV
- Writing Skills
- Conflict Management
- Laboratory experience
- Surveillance
Certification
- Office Administration May 2017 to Present
- BLS Certification
- CNA
- ACLS Certification
- Certified Medication Technician
- Food Handler Certification
- Certified Medical Assistant
Timeline
PCT (Patient Care Technician)
Barns Jewish Hospital
2021.04 - 2025.03
PCA Personal Care Assistant/ Med Tech
Mercy Health
2019.05 - 2021.04
Personal Care Aide (PCA)
Javon Bea Hospital
2015.03 - 2019.05
Security Officer
Securitas Security Services USA
2013.12 - 2014.07
Customer Service Representative
Walmart
2012.05 - 2013.09
High School Diploma -
Joliet Job Corps