PASSION POLLOCK
Orange Park,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Northwell Health
Jacksonville, US
06.2019 - Current
- Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines
- Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request)
- Facilitate onboarding processes for new employees.
- Evaluated call quality and identified areas for improvement.
- Created new patient accounts in EMR system as needed.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Emergency Dispatcher
ADT Security Services
Jacksonville, US
03.2017 - 06.2019
- Ensured customer safety by managing alarm system responses and police dispatch.
- Conducted training sessions for new employees as needed.
- Liaises with other public safety agencies and surrounding counties for emergency service response.
- Handled all office equipment essential for job duties.
- Manages relevant documentation efficiently.
- Executed necessary tasks effectively.
CSR - Customer Service Representative
U.S. Bank
Jacksonville, US
02.2015 - 03.2017
- Managed incoming calls efficiently.
- Performed diagnostic tests on banking app.
- Addressed questions regarding bank accounts effectively.
Education
License practical nurse student - Nursing
Concorde Career College
Jacksonville, FL05-2025
Skills
- Appointment coordination
- Insurance eligibility verification
- HIPAA compliance knowledge
- Patient vital monitoring
- Clinical knowledge
- Medication management
- Patient safety and infection control
- Client support
- Pursuit of Learning
- Clinical Terminology Knowledge
- Teamwork
- Critical thinking
- Team Leadership
- Computer skills
- Effective communication
Certification
- HIPAA, Present
- BLS Certification, 01/01/24 to Present
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Patient Access Representative
Northwell Health
06.2019 - Current
Emergency Dispatcher
ADT Security Services
03.2017 - 06.2019
CSR - Customer Service Representative
U.S. Bank
02.2015 - 03.2017
License practical nurse student - Nursing
Concorde Career College
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