Pat Butler
Cleveland Heights,OH
Summary
Dedicated professional with strong customer service skills. Proven ability to enhance customer experiences and streamline processes. Committed to reliability and maintaining high standards in cash handling.
Overview
23
23
years of professional experience
Work History
Cashier
Giant Eagle
South Euclid Ohio
02.2019 - 01.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register and ensured proper handling of cash and credit card payments.
- Collaborated with team members to maintain store cleanliness and product organization.
- Implemented improvements to checkout workflow, reducing wait times for customers significantly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Protective Services Officer
Cuyahoga Sheriff Department
Cleveland Ohio
01.2001 - 12.2018
- Enforced safety protocols to ensure community protection and compliance with departmental regulations.
- Conducted routine patrols to maintain visibility and deter criminal activity in assigned areas.
- Assisted in emergency response situations, providing critical support to law enforcement officers on-site.
- Collaborated with local agencies to enhance security measures during public events and gatherings.
- Maintained organized cash register while working in county parking lot and ensured proper handling of cash and credit card payments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cashier
Tops Supermarket
Cleveland Ohio
01.1997 - 01.1998
- Monitored inventory levels, assisting in stock management and restocking processes as needed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Developed strategies to enhance customer experience, fostering loyalty through personalized service interactions.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Washington High School
Los Angeles, CA06-1971
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Cash drawer balancing
- Payment collection
- Guest inquiries
- ID verification
- Attention to detail
- Firearms handling
- Incident documentation
- First aid proficiency
- Surveillance techniques
- De-escalation techniques
- Crisis management
- Defensive tactics
- Patrol procedures
- Radio communication
- Self-defense techniques
- Event security
- Protective equipment
- Firearms proficiency
- Excellent communication
- Critical thinking
Timeline
Cashier
Giant Eagle
02.2019 - 01.2020
Protective Services Officer
Cuyahoga Sheriff Department
01.2001 - 12.2018
Cashier
Tops Supermarket
01.1997 - 01.1998
High School Diploma -
Washington High School