Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Pat Gonzales

San Antonio,Texas

Summary

Highly motivated and dedicated Customer Service Professional with over 10 years of experience in delivering outstanding service and support in diverse industries. Skilled in managing front desk operations, handling inquires, and maintaining positive client relations. Adept at identifying customer needs and offering tailored solutions to increase sales and customer satisfaction. Excellent communication and problem-solving skills, with a proven ability to work effectively both independently and as part of a team. Committed to creating a welcoming environment and ensuring a seamless customer experience.

Overview

8
8
years of professional experience

Work History

Server

Ritas on the Riverwalk
San Antonio, Texas
05.2022 - Current
  • Trained new servers in company policies, guest service standards and best practices
  • Memorized menu additions, changes and limited offerings
  • Followed safety, sanitization and food handling guidelines
  • Entered orders into computer system to coordinate with kitchen staff

Dental Assistant

Brook Hollow Family Dentistry
San Antonio, Texas
02.2021 - 03.2024
  • Took patient impressions to create accurate dental devices
  • Prepared compounds and supplies for temporary dental applications
  • Set up schedules to coordinate smooth patient flow
  • Managed smooth patient hand-offs between administrative and medical personnel

Supervisor

Speedy Cash
San Antonio, Texas
04.2018 - 01.2021
  • Monitored numerous employee activities and assigned tasks to cover demand
  • Communicated team priorities by leading meetings and giving presentations
  • Delivered high quality training for new team members
  • Executed daily opening and closing procedures to company standard

Camp Staff

Young Life
Burnet, Texas
02.2017 - 02.2017

Education

Health Care - Dental Assistant Certification

UT Health
San Antonio
03.2021

Health Care - Phlebotomy Certification

Texas School of Phlebotomy
China Grove, Texas
01.2021

High School -

SA Leadership Academy
San Antonio
02.2017

Skills

  • Effective Communication
  • Problem-Solving
  • Customer Relationship Management
  • Organizational Skills
  • Conflict Resolution
  • Time Management

Volunteer Experience

Camp Staff, Young Life, Burnet, Texas

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Server

Ritas on the Riverwalk
05.2022 - Current

Dental Assistant

Brook Hollow Family Dentistry
02.2021 - 03.2024

Supervisor

Speedy Cash
04.2018 - 01.2021

Camp Staff

Young Life
02.2017 - 02.2017

Health Care - Dental Assistant Certification

UT Health

Health Care - Phlebotomy Certification

Texas School of Phlebotomy

High School -

SA Leadership Academy
Pat Gonzales