Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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PATIENCE MAY

Customer Service Advocate
Columbus,Ohio

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service Advocate IIManufacturing Production AssociateCustomer Service RepresentativeInbound Call Center Representative

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Columbus, OH
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Dedicated customer service professional committed to delivering exceptional support and enhancing customer satisfaction. Proven expertise in resolving complex customer issues while fostering positive relationships that drive loyalty and retention. Reliable team player focused on collaboration and adaptability, consistently achieving high satisfaction rates and contributing to overall team success. Passionate about creating seamless customer experiences through effective communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Member Specialist

Sam's Club
Columbus, OH
05.2025 - Current
  • Cross-trained in registers, exit door, and Member Services desk.
  • Deliver High-level service as a Member Specialist with consistent strong performance.
  • Successfully promote membership credits and upgrades through Member engagement.
  • Selected for development toward a future Member Services Lead role.

Customer Service Advocate II

BlueCross BlueShield of South Carolina
Columbia, SC
08.2023 - 06.2025
  • Highly effective customer relations by responding accurately, timely and courteously to inbound/outbound telephone inquiries
  • Provider Eligibility and Prior Authorization for Providers
  • Operate dual Computer systems effectively - including Microsoft Office
  • Familiar with ICD 10 Diagnosis codes and Procedure codes
  • Guided providers on claims corrections to ensure proper processing and minimize denials
  • Meeting Metric goals each month

Member Specialist

Sam's Club
Columbia, SC
11.2022 - 08.2023
  • Performing high-end customer service at registers and self-check-outs
  • Scan receipts at exit door to assist in loss control
  • Stock, restock items on floor as needed
  • Assists at Membership desk for returns, or membership help

Cashier/Service Desk

Home Depot
Grove City, OH
07.2022 - 09.2022
  • Performed Cash Register transactions
  • Cross Trained at Customer Service Desk

Manufacturing Production Associate

Tigerpoly Manufacturing
Grove City, OH
05.2021 - 05.2022
  • Operated machinery to ensure efficient production and adherence to quality standards.
  • Collaborated with team members to streamline workflow processes, enhancing overall productivity.
  • Adhered to safety regulations and company policies, fostering a culture of compliance within the team.
  • Made sure that products were produced on time and are of good quality.

Customer Service Representative

Optum
Columbus, OH
06.2019 - 06.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Facilitated appointment scheduling for patients through effective inbound and outbound communication.
  • Achieved recognition for exceptional quality in phone call handling.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Oversaw compliance with HIPAA regulations to ensure patient privacy and data security.

Education

High School Diploma -

Hamilton High School
Hamilton, Michigan

Skills

  • Cross-trained in different areas
  • Excellent customer service
  • Data entry proficiency
  • Call center experience
  • Problem-solving
  • Call center metrics
  • Logging call information
  • Performance metrics
  • Teamwork and communication
  • Computer skills
  • Quality inspections and reporting
  • Professional telephone demeanor
  • Team Leader

Accomplishments

  • Received 100% in my quality control at BlueCross BlueShield.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Member Specialist

Sam's Club
05.2025 - Current

Customer Service Advocate II

BlueCross BlueShield of South Carolina
08.2023 - 06.2025

Member Specialist

Sam's Club
11.2022 - 08.2023

Cashier/Service Desk

Home Depot
07.2022 - 09.2022

Manufacturing Production Associate

Tigerpoly Manufacturing
05.2021 - 05.2022

Customer Service Representative

Optum
06.2019 - 06.2021

High School Diploma -

Hamilton High School

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