Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patience Rau

West Bend,WI

Summary

Dynamic Pharmacy Technician with proven problem-solving skills at Walgreens, adept at enhancing customer satisfaction and maintaining confidentiality in compliance with HIPAA. Recognized for optimizing workflows and fostering teamwork, I effectively addressed customer needs while ensuring accurate medication inventory management. Committed to delivering exceptional service and improving operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Pharmacy Technician

Walgreens
02.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Produce Stocker

Walmart
2016 - 2019
  • Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
  • Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
  • Promoted customer satisfaction with accurate product labeling and pricing.
  • Increased efficiency by organizing storage spaces for easy access to incoming shipments.
  • Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
  • Assisted management in implementing new initiatives designed to improve overall store operations within the produce section.

Dining Room Assistant

Arboretum
2014 - 2016
  • Increased overall efficiency of the dining room by closely monitoring table turnover rates and adjusting tasks accordingly.
  • Improved teamwork among front-of-house staff through clear communication and collaboration on daily tasks and goals.
  • Collaborated with kitchen staff to efficiently deliver meals, resulting in satisfied customers and repeat business.
  • Provided exceptional service by promptly refilling beverages, clearing tables, and attending to special requests.

Education

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

Walgreens
02.2021 - Current

Produce Stocker

Walmart
2016 - 2019

Dining Room Assistant

Arboretum
2014 - 2016

High School Diploma -

Menomonee Falls High School

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