Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patience Songsangworn

Cheektowaga,NY

Summary

Overall leader with experience in staff supervision and customer relations. Skilled in decision-making and problem solving, consistently meeting deadlines and exceeding service goals. Great focus with a growth mindset.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Subway
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance overall restaurant experience.
  • Developed strong working relationships with staff to create a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Secretary's Assistant

Self-employeed
05.2022 - Current
  • Secretaries personal assistant.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Filed, organized and printed paperwork in an orderly fashion.
  • Responded to inquiries from callers with proper information or instructions.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

To-Go Specialist / Line Cook

Darden
08.2023 - 04.2024
  • Order taking while resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls with proper phone etiquette while communicating menu options via telephone with patrons.
  • Communicated with kitchen staff to ensure proper completion of to-go orders.
  • Operated cash register (POS) to accept cash, debit and credit card payments from customers.

Online Grocery Associate

Walmart
01.2023 - 08.2023
  • Managed multiple tasks simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing practices for efficient order processing and customer service techniques.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.

Restaurant Team Member

Carrols
06.2021 - 08.2023
  • Displayed excellent teamwork skills while working alongside fellow colleagues in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

Skating Carhop

Sonic
04.2022 - 08.2022
  • Answered guest questions and promoted menu items.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing 1-15lbs ranging by order, and delivered to cars.
  • Collaborated with team members to maintain a clean, organized, and safe work environment.
  • Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.
  • Adapted quickly to changing weather conditions or equipment issues while continuing to provide seamless service.
  • Handled cash transactions efficiently, ensuring accurate payment processing for each order.
  • Contributed to a positive atmosphere by demonstrating an upbeat attitude and strong work ethic.
  • Performed activities visible by customers while roller-skating, comprising serving, food preparation, tray removal and assembly of beverage orders.

Education

Advanced Regents -

Cleveland Hill High School
Cheektowaga, NY
06.2022

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Business Development
  • Team Leadership
  • Decision-Making

Timeline

Assistant Manager

Subway
03.2024 - Current

To-Go Specialist / Line Cook

Darden
08.2023 - 04.2024

Online Grocery Associate

Walmart
01.2023 - 08.2023

Secretary's Assistant

Self-employeed
05.2022 - Current

Skating Carhop

Sonic
04.2022 - 08.2022

Restaurant Team Member

Carrols
06.2021 - 08.2023

Advanced Regents -

Cleveland Hill High School

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Patience Songsangworn