Patience Williams
Chicago,IL
Summary
Dynamic professional with 10 years of experience in the food and beverage industry, seeking a role as a Food and Beverage Manager. Proven track record in profit and loss management, inventory control, and event planning, with strong leadership skills honed through management roles at Spirits and Spice and Jewel Osco. Holds an Associate in Science in Hospitality Management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Spirits and Spice
10.2023 - 11.2024
- Managed retail operations, including sales, employee scheduling, product shipping, and inventory management, ensuring efficient and smooth store functioning
- Enhanced team performance through clear expectations, ongoing training, regular performance reviews, and effective coaching, fostering a positive work environment
- Oversaw hiring, retention, and training compliance, while maintaining strong relationships with employees, members, and guests to ensure quality service
Liquor Manager
Jewel Osco
02.2019 - 02.2022
- Managed the operation and merchandising of the Liquor Department, ensuring compliance with sales regulations and achieving consistent sales targets, resulting in quarterly bonuses
- Trained, coached, and supervised a team of associates, providing leadership and oversight in the absence of store management
- Controlled inventory through efficient ordering, pricing, and stocking processes, utilizing technology to maintain accurate inventory records
Bartender
Juke Joynt Lounge
01.2017 - 02.2019
- Maintained strict adherence to cash management procedures and ensured smooth bar operations
- Mixed and served alcoholic beverages while implementing cost-saving measures and maintaining inventory control
- Planned and executed private events, contributing to the creation of daily, holiday, and theme drink menus
Bar Manager/Bartender
Tacs lounge
03.2012 - 09.2016
- Managed and controlled inventory while liaising with suppliers and sales representatives to ensure optimal stock levels
- Generated and presented daily financial reports, contributing to informed decision-making and operational efficiency
- Set and monitored quality and service standards for staff, ensuring high levels of cleanliness and hygiene in the bar area
Education
Associate in Science (AS) - Hospitality Management
07.2019
Skills
- Profit & Loss
- Microsoft Word
- Hospitality Management
- Retail Management
- Customer Service
- Event Planning
- Interviewing
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Bassett Certification
- Inventory Control
- Food Handling
- Bartending
Certification
- Bartender License, Indefinite
- Basic Culinary Certification, Indefinite
- Advanced certification hospitality management, Indefinite
- Certified Food Safety Manager, State of Illinois, 02/01/23 to 02/01/28
- Driver's License, 04/01/23 to 03/01/27
- Bassett, State of Illinois, 06/01/22 to 06/01/25
- Food Handler Certification, State of Illinois, 06/01/22 to 06/01/25
- Forklift Certification, 08/01/19 to 08/01/24
Timeline
Manager - Spirits and Spice
10.2023 - 11.2024
Liquor Manager - Jewel Osco
02.2019 - 02.2022
Bartender - Juke Joynt Lounge
01.2017 - 02.2019
Bar Manager/Bartender - Tacs lounge
03.2012 - 09.2016
City Colleges of Chicago-Kennedy-King College - Associate in Science (AS), Hospitality Management
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