Patikka Doctor
Lauderdale Lakes,FL
Summary
Dynamic and detail-oriented professional with extensive cash handling expertise at Seminole Casino Coconut Creek. Proven track record in optimizing transaction efficiency and enhancing customer satisfaction. Skilled in fraud detection and maintaining accurate records, fostering trust through professionalism and courtesy. Recognized for streamlining operations and ensuring compliance with gaming regulations.
Overview
14
14
years of professional experience
Work History
Cage Cashier
Seminole Casino Coconut Creek
01.2020 - 08.2025
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Optimized checkout process to enhance customer satisfaction.
- Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
- Moved currency, coins and chips following exact security protocols.
Bank Teller
Wells Fargo
Pompano Beach, FL
01.2018 - 11.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Removed mutilated currency from circulation.
Cage Supervisor
Seminole Casino Coconut Creek
Coconut Creek, FL
08.2015 - 12.2017
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Monitored inventory levels of cash drawers, chips, tokens, vouchers, ensuring optimal availability during high-volume periods without compromising security measures in place for storage access restrictions or transportation procedures.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Increased operational efficiency with a thorough understanding of all aspects of the Cage Department, including cashiering, credit, collections, and vault operations.
- Utilized accurate exchange rates to redeem foreign currencies.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
Cage Cashier
Seminole Casino Coconut Creek
Coconut Creek, FL
07.2011 - 08.2015
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Enhanced customer trust by accurately handling transactions and resolving discrepancies quickly.
- Streamlined transaction times for customers by maintaining high level of accuracy and efficiency in cash handling.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Moved currency, coins and chips following exact security protocols.
Education
No Degree -
Florida Memorial University
Miami Gardens, FLSkills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Inventory oversight
- Currency counting
- Records maintenance
- Cash counting speed
- Currency exchanges
- Patience and tolerance
- Cash handling expertise
- Banking procedures
- Fraud detection
Timeline
Cage Cashier
Seminole Casino Coconut Creek
01.2020 - 08.2025
Bank Teller
Wells Fargo
01.2018 - 11.2019
Cage Supervisor
Seminole Casino Coconut Creek
08.2015 - 12.2017
Cage Cashier
Seminole Casino Coconut Creek
07.2011 - 08.2015
No Degree -
Florida Memorial University