Patrease Watson
Fredericksburg,VA
Summary
Proven Insurance Specialist with a track record of excellence in policy analysis and customer service at GEICO. Skilled in navigating complex insurance practices and delivering results, including improved deductible reimbursement processes. Expert in regulatory compliance and negotiation, ensuring customer satisfaction and operational efficiency. Achieved a 20% increase in successful subrogation cases.
Overview
17
17
years of professional experience
Work History
Insurance Specialist
GEICO
02.2008 - Current
Make outbound calls to insurance companies and other businesses to check on the subrogation status.
Send subrogation demands to adverse carriers
Assist customers with getting their deductibles getting reimbursed.
Education
Associate Of Applied Business - Business
Columbia Junior College of Business
Columbia, SC05.1985
Skills
- Documentation skills
- Policy analysis
- Account management
- Regulatory compliance
- Documentation
- Customer service
- Claims reporting systems
- Deductible expense identification
- Customer follow-up
- Auto insurance
- Negotiation abilities
- Critical thinking
- Customer complaint resolution
- Insurance practices
- Customer billing
- Data entry
- Records maintenance
- Call center customer service
- HIPAA compliance
Timeline
Insurance Specialist
GEICO
02.2008 - Current
Associate Of Applied Business - Business
Columbia Junior College of Business
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