Patrica Vise
Centre,AL
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Weiss family care
Leesburg
04.2024 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected payments from patients for services rendered.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Medical Receptionist
Floyd/ Atriumhealth
391 Northwood Drive, AL
10.2015 - 04.2024
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.1989
Dental Assistant - Dental Assisting
Chattahooche Tech
Skills
- Medical Billing
- Workflow Optimization
- Patient Relations
- Payment Collection
Timeline
Medical Office Assistant
Weiss family care
04.2024 - Current
Medical Receptionist
Floyd/ Atriumhealth
10.2015 - 04.2024
High School Diploma -
Paulding County High School
Dental Assistant - Dental Assisting
Chattahooche Tech