Patrice Johnson
Hyattsville,MD
Summary
Results-driven professional with a strong background in financial reporting, customer service, and contract negotiation. Proven ability to enhance operational efficiency and drive successful vendor relationships.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Community Associations Management Professionals
Alexandria, Virginia
09.2024 - Current
- Managed vendor contracts and coordinated communication with service providers to ensure smooth operations.
- Enforces community rules and regulations, such as governing documents, community design and maintenance standards, and the Articles of Declaration, to ensure resident compliance.
- Facilitated board meetings and developed agendas to enhance discussion effectiveness.
- Assisted in budgeting processes to ensure transparency in financial management.
- Maintained accurate financial records and prepared monthly reports for the Board of Directors to support informed decision-making.
- Manages administrative operations, including budgeting, contracts, payroll, and record-keeping.
- Creates marketing materials to promote events or activities sponsored by the HOA.
- Researches new technologies that could improve the efficiency of HOA operations.
Sales and Marketing Representative
Windsor Communities
Alexandria, Virginia
10.2023 - 12.2024
- Conducted market research to identify trends, influencing pricing strategies for rental units.
- Developed renewal strategies aligning with company goals and addressing client needs.
- Collaborated with cross-functional teams to enhance service offerings for clients.
- Implemented innovative marketing campaigns, enhancing brand awareness and engagement.
- Handled escalated customer service issues efficiently and effectively.
- Managed client accounts, and facilitated financial transactions effectively.
- Reviewed account documentation for accuracy and compliance with regulations.
Leasing Professional
J SOL Apartments
Arlington, VA
01.2020 - 09.2023
- Promoted property through marketing collateral, phone calls, and social media outreach.
- Conducted property tours showcasing major features and amenities to prospective tenants.
- Facilitated applications from prospective tenants after tours, contributing to increased occupancy rates.
- Oversaw daily operations and maintenance, ensuring high standards of customer service.
- Organized tenant-focused events to foster community engagement and strengthen resident relationships.
- Prepared lease documents, securing signatures and initial payments from new residents.
- Implemented sales strategies that increased traffic, maintained closing ratios, and exceeded leasing goals.
- Handled tenant communications on renewal notices, promoting timely responses and lease renewals.
Assistant Manager
Vim and Victor
Springfield , VA
01.2019 - 07.2020
- Cultivated relationships with clients to resolve service issues promptly.
- Resolved customer account inquiries and processed transactions efficiently.
- Assessed operational performance to measure compliance with regulatory, industry, and brand standards.
- Developed training materials for onboarding new staff members in operations.
- Facilitated cross-departmental communication to enhance collaboration on project initiatives.
- Marketed and publicized member-focused events, such as member happy hours with more than 500 guests and other special events in social calendars.
- Assisted in planning by securing event locations, and creating program agendas.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2012
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- CiraNet operations
- Yardi software
- RealPage management
- Financial reporting
- Contract negotiation
- Business operations
- Microsoft Office
- Customer service and engagement
Timeline
Assistant General Manager
Community Associations Management Professionals
09.2024 - Current
Sales and Marketing Representative
Windsor Communities
10.2023 - 12.2024
Leasing Professional
J SOL Apartments
01.2020 - 09.2023
Assistant Manager
Vim and Victor
01.2019 - 07.2020
High School Diploma -
Mount Vernon High School
Some College (No Degree) -
Northern Virginia Community College