Patrice West
Petersburg,VA
Summary
Led a team of 12 plus team members, implementing a new coaching strategy that increased overall team quota attainment by becoming a 3.M store for the year in most recent position.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Skechers
Midlothian, VA
09.2018 - Current
- Key Holder
- Open and Close procedures
- Customer Service
- Resolve customer issues
- POS
- Inventory Management
- Team building
- Loss prevention
- Inventory Management
- Managing Budgets
Team Leader
Walmart
Chesterfield, VA
03.2021 - 11.2022
- Coach, mentor and supervise 100+ employees
- Customer service
- POS
- Cash handling including large deposits
- In charge of yearly store inventory and daily diamond counts
- Delegate job duties with follow up
- Freight planning
Staffing Coordinator
Nursespring
Richmond, VA
04.2020 - 03.2021
- Plan organize and implement staffing strategy
- Work with recruiting agencies when needed
- Identify hard to fill roles and take proactive actions
- Evaluate new staff
- Assist with new employee orientation
- Design and plan work shift schedules
- Provide assistance with payroll procedures
- Identify staffing and recruiting KPI's
- Prepare and present KPI reports
- Create, present and submit reports for upper management
- Customer service
- Build rapport with staff and clients
- Take charge and on call for 9 different offices
- Windows
- Arete staffing
Support Manager
Walmart
Richmond, VA
06.2017 - 04.2020
- Coached, mentored and supervised 100+ associates
- Assisted with weekly stock and maintained check in process
- Handled large deposits and responsibilities for opening and closing store.
- Assisted with customers not limited to customer complaints.
- POS
- Delegate job duties with follow up
Merchandise Supervisor
JcPenney Co. Inc
Colonial Heights, VA
11.2012 - 05.2017
- Coached and mentored 100 plus staff members by offering constructive feedback and taking interest in their long-term career growth.
- Set employee schedules and delegate work duties.
- Answer questions about products, services, and merchandise.
- Handle large deposits and the inventory of diamonds and jewelry.
- Assist general manager in carrying out administrative tasks.
Key Holder/Sales Associate
Priscilla McCall's Lingerie & Gifts
Colonial Heights, VA
08.2005 - 12.2013
- Handled large deposits, assisted in weekly stock and responsibilities for opening and closing procedures
Assistant Manager
Sear's Portrait Studio
Colonial Heights, VA
05.2004 - 12.2012
- Coached and mentored 10 plus staff members by offering constructive feedback and taking interest in their long-term career growth.
- Recruited and hired 6 new staff for the holiday season
- Maintained staff schedules and payroll
- In charge of store inventory and large deposits
Education
High School Diploma - undefined
Petersburg High School
Petersburg, VA01-1999
Skills
- Team Building
- Sales
- Human Resources
- Retail management
- Profit & loss
- Inventory Management
- Payroll management
- Cash Handling
- Microsoft Office
- Customer Service Skills
- Scheduling
- Management
- POS
- Kronos
- Merchandising
- Communication skills
- Computer skills
Certification
Driver's License
Timeline
Team Leader
Walmart
03.2021 - 11.2022
Staffing Coordinator
Nursespring
04.2020 - 03.2021
Store Manager
Skechers
09.2018 - Current
Support Manager
Walmart
06.2017 - 04.2020
Merchandise Supervisor
JcPenney Co. Inc
11.2012 - 05.2017
Key Holder/Sales Associate
Priscilla McCall's Lingerie & Gifts
08.2005 - 12.2013
Assistant Manager
Sear's Portrait Studio
05.2004 - 12.2012
High School Diploma - undefined
Petersburg High School