PATRICIA ALMEIDA
North Hills,CA
Summary
Bilingual Customer Service & Reservations Specialist with extensive experience assisting customers in airline, hospitality, and remote support environments. Recognized for delivering award-winning service, strong communication, and a calm approach in challenging situations. Certified Notary Public with added experience in caregiving, documentation, and administrative coordination.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Notary & Administrative Support
Los Angeles, CA
01.2019 - Current
- Provide notary services, document verification, appointment coordination, and client support. Assist with forms and recordkeeping with accuracy.
Caregiver (Part-Time)
Private Client
Los Angeles, CA
01.2025 - Current
- Offer in-home care, companionship, schedule support, and household assistance. Communicate updates with family members.
Customer Service Representative
Swissport USA
Los Angeles, CA
01.2011 - 01.2018
- Assisted travelers with check-ins, reservations, and service inquiries. Resolved escalations professionally, maintained records, and supported high-volume passenger flow while building positive customer relationships.
Family Care Manager
North Hills, CA
01.2017 - 01.2025
- Managed schedules, childcare, budgeting, and daily household operations while maintaining strong organization and multitasking.
Education
High School Diploma - undefined
Cristóbal Colón High School
San SalvadorSkills
Customer Support – Reservations – Call Handling – Conflict Resolution – Documentation – CRM Systems – Technical Support – Notary Services – Administrative Support – Recordkeeping – Microsoft Office – Bilingual Communication – Problem Solving – Time Management
Certification
California Notary Public – Customer Service Training – Communication & Empathy – Conflict Resolution
Languages
English (Professional) | Spanish (Full Professional)
Accomplishments
Five-time Customer Service Excellence Award recipient in a company of over 300 employees. Earned multiple recognition trips to the organization’s international hub in Colombia. Praised for calm communication and strong customer relationship-building.
Timeline
Caregiver (Part-Time)
Private Client
01.2025 - Current
Independent Notary & Administrative Support
01.2019 - Current
Family Care Manager
01.2017 - 01.2025
Customer Service Representative
Swissport USA
01.2011 - 01.2018
High School Diploma - undefined
Cristóbal Colón High School