Patricia Armenta

Loan Processor

Tucoemas Federal Credit Union

10.2006 - Current

Reduced processing time for loan applications by implementing an organized filing system.
Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Provided quick turnaround times to maintain fast-past schedule.
Identified opportunities to cross-sell and upsell loan products to customers.
Proactively identified solutions for customers experiencing credit issues.