Patricia A. Valentine
Memphis,TN
Summary
Results-driven professional specializing in process improvement and labor allocation. Expertise in data analysis enhances customer satisfaction through strategic problem-solving. Achievements include streamlining workflows for improved efficiency and service delivery.
Overview
33
33
years of professional experience
Work History
Process Assistant
Amazon
Memphis, Tennessee
09.2020 - 02.2026
- Streamlined departmental management, overseeing labor allocation, job duty assignments, and communication of work directives.
- Assisted in processing customer orders and ensuring timely fulfillment.
- Collaborated with team members to optimize workflow efficiency in operations.
- Trained new employees on standard operating procedures and safety protocols.
Problem Solver
Amazon
11.2018 - 09.2020
- Analyzed operational processes, resolving complex issues to improve efficiency.
- Collaborated with teams to streamline workflows, resulting in reduced delays.
- Developed solutions that improved customer satisfaction and service delivery.
- Investigated shipping discrepancies to identify root causes and implement effective resolutions.
- Trained new employees on best practices and problem-solving techniques.
Technician
Pharmedium
Memphis, TN
10.2015 - 11.2018
- Inspected, organized, and packaged pharmaceuticals for timely shipment to hospitals and clinics.
- Operated and maintained pharmacy equipment for medication preparation.
- Collaborated with healthcare professionals to ensure medication accuracy.
- Assisted in inventory management and stock replenishment processes.
Floral Merchandiser
Native Wholesale
Atlanta, Georgia
06.2006 - 08.2015
- Managed floral inventory to guarantee quality and availability for customer demand.
- Displayed floral products to maximize visibility and attract customer interest.
- Facilitated sales and served as liaison between management and customers at Costco Wholesale Store, Memphis, TN.
- Attended to customer needs in-store and via phone communication.
Orientation Assistant/Recruiting Processor
Swift Transportation
Memphis, Tennessee
02.2002 - 06.2006
- Delivered clerical and administrative support to enhance customer service for drivers.
- Facilitated processing of over-the-road driver applicants to meet hiring requirements.
- Assisted new hires with company orientation processes and procedures.
- Facilitated training sessions on safety protocols and operational guidelines.
- Coordinated logistics for onboarding materials and equipment distribution.
Administrative Assistant/Office Manager
The Fishel Company
Memphis, Tennessee
05.1998 - 02.2002
- Coordinated administrative tasks and office support activities to ensure smooth daily operations.
- Fielded telephone calls and directed visitors while managing filing and data entry to maintain organized office records.
- Managed daily office operations to support team efficiency.
- Coordinated meetings and scheduled appointments for executives.
- Assisted in preparing reports and presentations for clients.
Accounting Representative
Adam's Mark Hotel
Memphis, Tennessee
02.1998 - 05.1998
- Processed and maintained customer accounts, ensuring accuracy and satisfaction for clients.
- Resolved complaints, billing inquiries, and cancellations to restore customer confidence and account integrity.
- Managed accounts payable and receivable for hotel operations.
- Processed invoices and expense reports for various departments.
- Reconciled financial statements to ensure accuracy and compliance.
Imaging Clerk/Receptionist
Inventory Locator Service
Memphis, Tennessee
01.1993 - 02.1998
- Executed precise data entry tasks, ensuring high accuracy for patient records.
- Scanned and uploaded images for secure digital storage, enhancing document retrieval.
- Managed conversion of paper documents into electronic files, facilitating quick access to critical information.
- Operated multi-line phone system to enhance communication across departments.
Education
High School Diploma -
West Marion High School
Foxworth, MS01.1985
Skills
- Process improvement
- Workflow optimization
- Quality control
- Data analysis
- Inventory management
- Order processing
- Project management
- Labor allocation
- Client management
Leadership Principles
- Earn Trust
- Quick Learner
- Think Big
- Invent and Simplify
- Deliver Results
Activities
During my time as a Process Assistant at Amazon, I have learned a lot while implementing a standard work process conducting safety circles and instacleans on a weekly basis.
Timeline
Process Assistant
Amazon
09.2020 - 02.2026
Problem Solver
Amazon
11.2018 - 09.2020
Technician
Pharmedium
10.2015 - 11.2018
Floral Merchandiser
Native Wholesale
06.2006 - 08.2015
Orientation Assistant/Recruiting Processor
Swift Transportation
02.2002 - 06.2006
Administrative Assistant/Office Manager
The Fishel Company
05.1998 - 02.2002
Accounting Representative
Adam's Mark Hotel
02.1998 - 05.1998
Imaging Clerk/Receptionist
Inventory Locator Service
01.1993 - 02.1998
High School Diploma -
West Marion High School