Patricia Ballew
Thornton,CO
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at Maverik Adventure's First Stop. Skilled in problem-solving and teamwork, adept at fostering a positive work environment and driving business growth. Demonstrates exceptional customer service and time management abilities, significantly improving performance outcomes.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Victoria Secret
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Operations Manager
Maverik Adventure's First Stop
Aurora, CO
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Manager
Stinker Stores
Lakewood, CO
06.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Kitchen Manager
Maverik Adventure's First Stop
Dacono, CO
11.2018 - 12.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Westminster
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
Timeline
Operations Manager
Maverik Adventure's First Stop
06.2022 - Current
Assistant Manager
Stinker Stores
06.2020 - 06.2021
Kitchen Manager
Maverik Adventure's First Stop
11.2018 - 12.2019
Sales Associate
Victoria Secret
Westminster