Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Brabson

Creve Coeur,IL

Summary

Dynamic and customer-focused professional with extensive experience at Pere Marquette, excelling in delivering exceptional guest services. Proven ability in cash handling and problem-solving, enhancing guest satisfaction through innovative strategies. Recognized for attention to detail and effective communication, ensuring a welcoming environment and seamless operations.

Overview

2019
2019
years of professional experience

Work History

Front Desk Receptionist

Pere Marquette
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Staybridge Suites Hotel
05.2016 - 11.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.

Education

General Studies

Woodruff High School
Peoria, IL
05.2006

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills

Timeline

Staybridge Suites Hotel
05.2016 - 11.2018

Front Desk Receptionist

Pere Marquette

General Studies

Woodruff High School

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Patricia Brabson