Patricia Breedlove
Administrative Assistant/Customer Service
Irvington,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Work History
Reservationist Agent/Customer Service Representative
New Jersey Transit Access Link
Newark, NJ
2022.08 - 2023.02
- Managed online booking inquiries and assisted clients with questions throughout entire booking cycle
- Provided information about schedule, fares, and other travel details to customers over phone
- Making notes on each transaction, and entering information into computer system
- Communicating with other departments within company to help process travel arrangements
- Processed all incoming and outgoing calls accurately and courteously
- Handled between 40 to 50 inbound and outbound calls day
Administrative Assistant/
New Saint Matthews Baptist Church
Newark, NJ
2017.07 - 2022.04
- Facilitated and monitored entire administrative and clerical activities,
- Inbound and Outbound calls
- Made about 50 Outbound calls a day to new members as well as old members discussing memberships and tithes.
- Handled between 30 to 60 inbound and outbound calls regarding marriage counseling, baptism, and communion
- Maintained pastor's calendar, scheduled appointments, planned meetings
- Planned and organized Annual Pastoral and Church Anniversaries
- Planned and organized community services and helped the poor and needy
Hostess
Berkeley Plaza
Berkeley Heights, NJ
2013.04 - 2017.05
- Handled check-in at entrance, and took table reservations
- Greeted guest, provided accurate wait times
- Escorted customers to dining and bar areas
- Seated guests and distributed menus
Teacher Aide
Allegro School
Cedar Knolls, NJ
2008.01 - 2013.02
- Performed duties such as child supervision, indoors, outdoors, and on outings
- Ensured the wellbeing and safety of children at all times
- Supporting each child's social, emotional and intellectual growth and development
Administrative Assistant
Oak Park Apartments
Roselle, NJ
2007.06 - 2007.12
- Management receptionist area in clean, organized, and professional way
- Greeted visitors and responded to telephone and in-person request for information
- Managed over 50 calls per day
- Facilitated working relationships with co-tenants and building managements
Administrative Assistant
Network Staffing Services
Montclair, NJ
2005.08 - 2007.06
- Performed a range of administrative duties from maintaining schedules to purchasing supplies
- Received and screened a high volume of internal and external communications, including email and mail
- Also performed data entry and scanned documents
Environmental Service Worker
University of Medicine and Dentistry of NJ
Newark, NJ
2004.06 - 2005.06
- Maintained environmental and infection control standards within established policies and procedures of the hospital
- Properly disposed of biological waste
- Requisition supplies or equipment needed for cleaning and maintenance dutied
Data Entry
Aetna U.S. Healthcare
Cranbury, NJ
2002.07 - 2004.04
- Prepared source data for computer entry by compiling and sorting information
- Maintained database by entering new and updated customer and account information
- Verified entered customer and account data by reviewing, correcting, deleting, or reentering data
Education
Project Management
2023.05 - 2023.07
Word Processing Specialist
1989.01 - 1990.07
Data Entry Technician
1991.02 - 2000.09
Skills
- Customer Service Rep
- Strong problem solver
- Dedicated team player
- Excellent telephone
- Attention to detail
- Faxing, filing and typing
- Organizational skills
- Time management
Timeline
Elite Institute Career - , Project Management
2023.05 - 2023.07
Reservationist Agent/Customer Service Representative - New Jersey Transit Access Link
2022.08 - 2023.02
Administrative Assistant/ - New Saint Matthews Baptist Church
2017.07 - 2022.04
Hostess - Berkeley Plaza
2013.04 - 2017.05
Teacher Aide - Allegro School
2008.01 - 2013.02
Administrative Assistant - Oak Park Apartments
2007.06 - 2007.12
Administrative Assistant - Network Staffing Services
2005.08 - 2007.06
Environmental Service Worker - University of Medicine and Dentistry of NJ
2004.06 - 2005.06
Data Entry - Aetna U.S. Healthcare
2002.07 - 2004.04
Worldwide Educational Service - , Data Entry Technician
1991.02 - 2000.09
Newark Business Training Institute - , Word Processing Specialist
1989.01 - 1990.07