Patricia Breedlove
Administrative Assistant/Customer Service
Irvington,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Work History
Reservationist Agent/Customer Service Representative
New Jersey Transit Access Link
Newark, NJ
08.2022 - 02.2023
- Managed online booking inquiries and assisted clients with questions throughout entire booking cycle
- Provided information about schedule, fares, and other travel details to customers over phone
- Making notes on each transaction, and entering information into computer system
- Communicating with other departments within company to help process travel arrangements
- Processed all incoming and outgoing calls accurately and courteously
- Handled between 40 to 50 inbound and outbound calls day
Administrative Assistant/
New Saint Matthews Baptist Church
Newark, NJ
07.2017 - 04.2022
- Facilitated and monitored entire administrative and clerical activities,
- Inbound and Outbound calls
- Made about 50 Outbound calls a day to new members as well as old members discussing memberships and tithes.
- Handled between 30 to 60 inbound and outbound calls regarding marriage counseling, baptism, and communion
- Maintained pastor's calendar, scheduled appointments, planned meetings
- Planned and organized Annual Pastoral and Church Anniversaries
- Planned and organized community services and helped the poor and needy
Hostess
Berkeley Plaza
Berkeley Heights, NJ
2013.04 - 2017.05
- Handled check-in at entrance, and took table reservations
- Greeted guest, provided accurate wait times
- Escorted customers to dining and bar areas
- Seated guests and distributed menus
Teacher Aide
Allegro School
Cedar Knolls, NJ
01.2008 - 02.2013
- Performed duties such as child supervision, indoors, outdoors, and on outings
- Ensured the wellbeing and safety of children at all times
- Supporting each child's social, emotional and intellectual growth and development
Administrative Assistant
Oak Park Apartments
Roselle, NJ
06.2007 - 12.2007
- Management receptionist area in clean, organized, and professional way
- Greeted visitors and responded to telephone and in-person request for information
- Managed over 50 calls per day
- Facilitated working relationships with co-tenants and building managements
Administrative Assistant
Network Staffing Services
Montclair, NJ
08.2005 - 06.2007
- Performed a range of administrative duties from maintaining schedules to purchasing supplies
- Received and screened a high volume of internal and external communications, including email and mail
- Also performed data entry and scanned documents
Environmental Service Worker
University of Medicine and Dentistry of NJ
Newark, NJ
06.2004 - 06.2005
- Maintained environmental and infection control standards within established policies and procedures of the hospital
- Properly disposed of biological waste
- Requisition supplies or equipment needed for cleaning and maintenance dutied
Data Entry
Aetna U.S. Healthcare
Cranbury, NJ
07.2002 - 04.2004
- Prepared source data for computer entry by compiling and sorting information
- Maintained database by entering new and updated customer and account information
- Verified entered customer and account data by reviewing, correcting, deleting, or reentering data
Education
Project Management
05.2023 - 07.2023
Word Processing Specialist
01.1989 - 07.1990
Data Entry Technician
02.1991 - 09.2000
Skills
- Customer Service Rep
- Strong problem solver
- Dedicated team player
- Excellent telephone
- Attention to detail
- Faxing, filing and typing
- Organizational skills
- Time management
Timeline
Elite Institute Career - , Project Management
05.2023 - 07.2023
Reservationist Agent/Customer Service Representative - New Jersey Transit Access Link
08.2022 - 02.2023
Administrative Assistant/ - New Saint Matthews Baptist Church
07.2017 - 04.2022
Hostess - Berkeley Plaza
2013.04 - 2017.05
Teacher Aide - Allegro School
01.2008 - 02.2013
Administrative Assistant - Oak Park Apartments
06.2007 - 12.2007
Administrative Assistant - Network Staffing Services
08.2005 - 06.2007
Environmental Service Worker - University of Medicine and Dentistry of NJ
06.2004 - 06.2005
Data Entry - Aetna U.S. Healthcare
07.2002 - 04.2004
Worldwide Educational Service - , Data Entry Technician
02.1991 - 09.2000
Newark Business Training Institute - , Word Processing Specialist
01.1989 - 07.1990
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