Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Breister

Fond Du Lac,WI

Summary

Accomplished leader with a proven track record at Spectrum, excelling in sales and dispatch operations management. Expert in leveraging leadership skills and sales experience to surpass objectives, achieving significant customer satisfaction and team efficiency. Skilled in reporting analysis and field dispatch leadership, overseeing extensive teams and tech operations across multiple states. Demonstrates exceptional ability to develop enterprise accounts and foster employee growth.

Overview

22
22
years of professional experience

Work History

Multi Tenant Sales

Spectrum
07.2024 - Current

Sales position selling door to door.


Built partnerships with property managers to help support community members and generate sales.


Follow up and through for exceptional white glove services to both property managers and residents.

Dispatch Operations Manager

Spectrum
04.2014 - 07.2024
  • Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
  • Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
  • Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
  • Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
  • Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
  • Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
  • Implemented a complaint resolution process to address driver and customer concerns, leading to improved satisfaction rates.
  • Conducted regular review meetings with senior management presenting progress updates on key performance indicators related to the department.
  • Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
  • Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.

Sales Supervisor

Spectrum
04.2002 - 04.2014
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.

Education

Business

UW Fond Du Lac
Fond Du Lac, WI

Diploma -

Goodrich High School
Fond Du Lac, WI
06.1999

Skills

Sales Experience

Leadership and Employee Development

Specialized Enterprise Accounts Leader

Reporting Analysis, Tracking, Follow Up

Field Dispatch Leadership overseeing 6 States, 3,000 techs and 170 direct reports

Timeline

Multi Tenant Sales

Spectrum
07.2024 - Current

Dispatch Operations Manager

Spectrum
04.2014 - 07.2024

Sales Supervisor

Spectrum
04.2002 - 04.2014

Business

UW Fond Du Lac

Diploma -

Goodrich High School
Patricia Breister