Samantha Smith
Lenoir,NC
Summary
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Multi-Tenant Sales Supervisor
Spectrum
07.2024 - Current
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyze sales data to set quotas and assess potential areas of growth.
- Worke jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Achieve sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handle escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Residential Market Development Supervisor
Spectrum
05.2023 - 07.2024
- Supported the growth and development of team members by setting clear expectations, providing regular feedback, and establishing opportunities for skill-building and career advancement.
- Improved project efficiency by streamlining development processes and implementing best practices.
- Developed job-specific competencies and performance standards.
Residential Connectivity Supervisor
Spectrum
10.2018 - 05.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Developed effective improvement plans in alignment with goals and specifications.
Education
West Caldwell High School
LenoirAssociate of Science - Business Administration And Management
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Motivational skills
- Management support
- Sales coaching
- Sales reporting
- Delegation skills
- Cold calling
Timeline
Multi-Tenant Sales Supervisor
Spectrum
07.2024 - Current
Residential Market Development Supervisor
Spectrum
05.2023 - 07.2024
Residential Connectivity Supervisor
Spectrum
10.2018 - 05.2023
West Caldwell High School
Associate of Science - Business Administration And Management
Caldwell Community College And Technical Institute
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