Overview
Summary
Work History
Education
Skills
Interests
Timeline
Generic

Patricia Brown

Fair Haven,VT

Overview

8
8
years of professional experience

Summary

Experienced Postmaster and customer service leader with a strong background in postal regulations, safety procedures, and deadline-driven operations. Known for supervising teams, resolving service issues, and keeping mail processing and retail service running smoothly.

Work History

Postmaster

USPS, United States Postal Service
Brandon, VT
01.2021 - 04.2024
  • Directed daily postal operations, ensuring accurate mail processing, distribution, and dispatch.
  • Supervised clerks and carriers, assigning workloads and resolving service issues promptly.
  • Monitored compliance with USPS regulations, safety standards, and security procedures.
  • Managed retail customer service, addressing inquiries, complaints, and transaction accuracy.

Customer Service Supervisor

USPS, United States Postal Service
Brandon, VT
06.2019 - 01.2023
  • Supervised customer service operations, ensuring compliance with USPS policies and postal regulations.
  • Coached clerks on handling inquiries, complaints, and service recovery with professionalism.
  • Resolved escalated customer issues involving mail delivery, forwarding, and package tracking.
  • Monitored daily counter activity to maintain accurate processing of retail transactions and postal services.

Postmaster

USPS
Vergennes, VT
09.2018 - 05.2019
  • Reviewed staffing schedules to maintain coverage for high-volume mail and window operations.
  • Coordinated facility maintenance, equipment readiness, and supply inventory for uninterrupted service.
  • Evaluated operational performance to improve workflow efficiency and reduce processing errors.
  • Trained employees on postal procedures, service expectations, and recordkeeping requirements.

Sales and Service Associate

USPS, United States Postal Service
Brandon, VT
04.2016 - 09.2018
  • Processed transactions for stamps, money orders, and package services with accuracy.
  • Assisted customers with postage, shipping, and mailing services using postal retail systems.
  • Resolved customer inquiries regarding delivery options, service standards, and postal procedures.
  • Sorted, prepared, and routed mail to support efficient station workflow.

Education

No Degree -

Community College of Vermont
Rutland, VT

No Degree - Business

University of Phoenix
Tempe, AZ

High School Diploma -

Fair Haven Union High School
Fair Haven, VT

Skills

  • Safety procedures
  • Postal regulations
  • Deadline oriented
  • Route planning

Interests

  • Enjoy participating in Bone Builders for overall physical and mental well-being
  • I participate in low-impact exercises to strengthen core muscles
  • Swimming
  • Passionate about balancing physical health with mental and emotional wellness
  • Animal Care
  • Horseback Riding
  • Camping
  • Gardening

Timeline

Postmaster

USPS, United States Postal Service
01.2021 - 04.2024

Customer Service Supervisor

USPS, United States Postal Service
06.2019 - 01.2023

Postmaster

USPS
09.2018 - 05.2019

Sales and Service Associate

USPS, United States Postal Service
04.2016 - 09.2018

No Degree -

Community College of Vermont

No Degree - Business

University of Phoenix

High School Diploma -

Fair Haven Union High School