Patricia Castillo
33091 Jaimeson Street ,CA
Summary
Dedicated team leader with expertise in cash handling and customer service. Proven ability to streamline processes and enhance team efficiency, resulting in high customer satisfaction and improved operational workflows.
Overview
22
22
years of professional experience
Work History
Cashier Team Lead
Pechanga Resort and Casino
Temecula, CA
10.2004 - 03.2020
- Trained new staff on cash handling procedures and customer interaction techniques.
- Streamlined checkout processes, enhancing efficiency during peak hours. Open and closing cash closing balance process.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
Operator Technician
Scotts
Temecula, CA
03.2002 - 10.2004
- Operated and maintained production equipment to ensure efficient workflow and minimize downtime.
- Conducted quality control inspections to uphold product standards and reduce defects.
- Collaborated with team members to streamline processes, enhancing operational efficiency.
Line Assembler
Kwikset
Anaheim, CA
02.1998 - 03.2001
- Assembled high-quality door hardware components using precision tools and machinery.
- Inspected finished products for quality assurance, ensuring adherence to company standards.
- Collaborated with team members to streamline assembly processes and reduce cycle times.
- Trained new employees on assembly techniques and safety protocols, enhancing team efficiency.
Education
Food Handlers Certification - Food Handling
Pechanga Resort And Casino
Anaheim, CA10-2004
Machine Certification - Machine Operator Certification
Scotts
Temecula 03-2002
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Cash register operation
- Cash handling expertise
- Store opening and closing
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Pechanga Resort and Casino
10.2004 - 03.2020
Operator Technician
Scotts
03.2002 - 10.2004
Line Assembler
Kwikset
02.1998 - 03.2001
Food Handlers Certification - Food Handling
Pechanga Resort And Casino
Machine Certification - Machine Operator Certification
Scotts