Patricia Chan

• Thrive on establishing and maintaining relationships with each client.
• Write listings detailing and professionally highlighting property features to increase sales chances.
• Advised and informed prospective clients on current market activities and conditions.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
• Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
• Advised clients on market conditions and property value for informed decision-making.

Thrive on establishing and maintaining relationships with each client.

• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Coordinated appointments to show tenants and buyers prospective homes.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Ensured compliance with federal/state laws regulating real estate transactions.
• Advised clients on market conditions and property value for informed decision-making.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Responsible for managing daily operations of a banking center as well as providing leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Responsible for a variety of duties focused on development of new business, as well as retaining and expanding current relationships with customers
• Additional responsibilities include building and maintaining relationships with customers, supervising employees, assisting customers with concerns or questions regarding accounts, creating stability and cultivating an engaged and enthusiastic team, ensuring audit/compliance procedures and Personal Banking policies are followed, ensuring new hire and regulatory compliance training is completed timely, and ensuring that security measures are adhered to regarding opening and closing procedures within the Bank.

• Assisted in supervision of Service Associates and Personal Banking Representatives, including coaching, motivating, counseling, scheduling, training, coordinating job duties, approving transactions, and assisting with questions or problems
• Provided effective coaching for accountability to maximize optimum sales and service performance, while providing motivation to inspire continuous improvement of individual/team performance
• Additionally, provided service to new and existing clients by promoting, selling, and opening bank deposit services, such as checking or savings accounts, certificates of deposit, IRAs, safe deposit boxes, etc
• Assisted clients with problems or questions regarding their accounts, while building and maintaining those client relationships
• Followed and ensured compliance of banking laws, policies and procedures.

• Worked with clients to find a home
• Assisted clients in the home buying process from beginning to end
• Scheduled closings, inspections, and worked with lenders to provide the best possible service for each client.