Patricia China
Sumter,SC
Summary
Dynamic medical receptionist with proven expertise at Good Deeds Residential in enhancing patient satisfaction through efficient front desk operations and meticulous records management. Skilled in appointment scheduling and insurance verification, I excel in fostering patient relations while adhering to HIPAA guidelines, ensuring a seamless healthcare experience.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Good Deeds Residential
Sumter, SC
2017 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Managed interactions between healthcare professionals and patients to maintain uninterrupted service.
- Handled patient inquiries and provided information on services offered by the facility.
- Supported administrative tasks such as filing, data entry, and managing office supplies inventory.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Insurance Agent
PwC
Sumter, SC
06.2017 - 03.2019
- Developed and maintained client relationships to enhance service delivery and retention.
- Analyzed client needs to recommend appropriate insurance products tailored to individual circumstances.
- Processed policy applications and renewals efficiently, ensuring compliance with industry regulations.
- Conducted thorough market research to stay informed on trends and competitive offerings in the insurance sector.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Sales Associate
Sykes Enterprises, Incorporated
Sumter, SC
08.2013 - 10.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to meet sales goals, fostering a cooperative work environment.
Education
AAS in Business Management
Kaplan University
Davenport, IA03.2011
High School Diploma -
Sumter High School
Sumter, SC06.1993
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Office administration
- Appointment setting
- Insurance verification
- Payment collection
- Appointment management
- Patient relations
- Records management
- Medical billing
- Letter preparation
- Medical records management
- Paperwork coordination
Timeline
Insurance Agent
PwC
06.2017 - 03.2019
Sales Associate
Sykes Enterprises, Incorporated
08.2013 - 10.2018
Medical Receptionist
Good Deeds Residential
2017 - Current
AAS in Business Management
Kaplan University
High School Diploma -
Sumter High School