Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Contreras

San Antonio,TX

Summary

Accomplished Patient Care Coordinator with a proven track record at NewSound Hearing Center, enhancing patient satisfaction and streamlining operations. Expert in HIPAA compliance and critical thinking, I excel in fostering relationships and optimizing patient care processes. My organizational skills and commitment to customer service have significantly improved clinic efficiency and patient experiences. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

24
24
years of professional experience

Work History

Patient Care Coordinator

NewSound Hearing Center
04.2013 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Delivered excellent patient experiences and direct care.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Provided excellent customer service to patients and medical staff.

Patient Care Coordinator

A & Hearing Center
05.2000 - 04.2013
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Delivered excellent patient experiences and direct care.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Answered incoming calls, scheduled appointments and filed medical records.

Education

GED -

Highlands High School
San Antonio, TX
02.2009

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Multitasking ability
  • Customer Service
  • Patient Care

Timeline

Patient Care Coordinator

NewSound Hearing Center
04.2013 - Current

Patient Care Coordinator

A & Hearing Center
05.2000 - 04.2013

GED -

Highlands High School

Similar Profiles

CREATE PROFILE
Patricia Contreras