Patricia Dindia
Rosemont,IL
Summary
Dynamic and detail-oriented Secretary at the Village of Melrose Park, adept at managing executive calendars and enhancing customer service. Demonstrated exceptional communication skills while resolving inquiries and maintaining confidential document systems. Proven ability to streamline office operations and improve client interactions, ensuring efficient and professional service delivery.
Overview
25
25
years of professional experience
Work History
Secretary
Village of Melrose Park
Melrose Park, IL
03.1998 - 10.2022
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sent and distributed mail and parcels.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Handled confidential documents with discretion.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
East Leyden
Franklin Park IL06-1972
Computer Classes
Triton College
River Grove, ILSkills
- Office administration
- Calendar management
- Document management
- Data entry
- Communication skills
- Customer service
Timeline
Secretary
Village of Melrose Park
03.1998 - 10.2022
High School Diploma -
East Leyden
Computer Classes
Triton College
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