Patricia Dingus
Peoria,Arizona
Summary
Dynamic professional with extensive experience in customer service and dispatch operations. Known for optimizing workflows and training teams, ensuring high levels of client satisfaction and operational efficiency.
Overview
2012
2012
years of professional experience
Work History
Dispatcher
Suddenlink
Lake Havasu City, AZ
2013 - 2015
- Coordinated daily dispatch operations to ensure timely service delivery.
- Scheduled and assigned technician routes based on priority and location.
- Utilized dispatch software to track service requests and monitor technician performance.
- Collaborated with field technicians to address customer concerns during service calls.
- Assisted in training new staff on dispatch protocols and software usage.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Resolved scheduling conflicts and adjusted assignments to optimize workflow efficiency.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained accurate records of dispatched services and customer interactions for reporting purposes.
Home Incoming Agent
Liveops
Vandergrift, PA
2012 - 2013
- Managed customer inquiries and resolved issues through effective communication and problem-solving techniques.
- Assisted in processing transactions and maintaining accurate records using CRM software.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
Receptionist
Inland Answering
Lake Havasu City, AZ
2011 - 2012
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Coordinated appointment scheduling to optimize office workflow and client service.
- Maintained accurate records of customer interactions using CRM software.
- Provided administrative support by preparing correspondence and managing office supplies.
- Assisted in training new staff on reception protocols and customer service standards.
- Enhanced client satisfaction by resolving issues promptly and professionally.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Ford Commercial Road Service Agent
Coach-Net
Lake Havasu City, AZ
2006 - 06.2011
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated roadside assistance services, ensuring timely support for customers in need.
- Trained new team members on procedures and best practices for effective service delivery.
- Led initiatives to optimize workflow, resulting in increased productivity within the service department.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
Manager
SUBWAY®Restaurants
Las Vegas, NV
2002 - 2003
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service standards and food preparation techniques.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Prepared and served meals according to safety and sanitation standards.
- Collaborated with team members to streamline food preparation processes.
- Trained new staff on operational procedures and best practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated kitchen equipment efficiently, ensuring consistent food quality.
Manager in Training
Taco Bell Restaurant
Las Vegas, NV
1999 - 2002
- Supervised daily operations to ensure compliance with food safety standards and quality control.
- Trained and developed team members in customer service protocols and operational procedures.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented process improvements that enhanced order accuracy and speed of service.
Education
GED -
Commonwealth of Pennsylvania
Pittsburgh, PA02-2013
GED -
Commonwealth of Pennsylvania
Pittsburgh, PA02-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
Timeline
Dispatcher
Suddenlink
2013 - 2015
Home Incoming Agent
Liveops
2012 - 2013
Receptionist
Inland Answering
2011 - 2012
Ford Commercial Road Service Agent
Coach-Net
2006 - 06.2011
Manager
SUBWAY®Restaurants
2002 - 2003
Manager in Training
Taco Bell Restaurant
1999 - 2002
GED -
Commonwealth of Pennsylvania
GED -
Commonwealth of Pennsylvania