Patricia Gibson
Richardson,TX
Summary
Self-motivated and hardworking candidate with excellent communication skills demonstrating adaptability, dependability, and possesses strong organization skills to successfully manage multiple priorities with a positive attitude. Desire to take on added responsibilities to meet team and company goals. This opportunity will leverage my prior Underwriting experience with other companies and my USA experience in both DE and PC here at State Farm.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Underwriter Service Assistant - Pricing Control
State Farm
Richardson, TX
09.2023 - Current
- Process payments using a variety of methods, including cash, debit cards, and credit cards.
- Approved refunds to be issued or referred for further processing.
- Update policies to add or remove credits as needed.
- Process changes, to customers policies in a blocked status.
Underwriter Service Assistant - Data Entry
State Farm
Richardson, TX
12.2018 - 09.2023
- Reviewed new policies for required documentation, verifying they meet the guidelines in demand pool 3, and processing changes.
- Evaluated changes for situations that would affect current business, according to state guidelines in place.
- Achieved quality that exceeded expectations with an average 3.54% error rate.
- Provided a significant number of peer feedback.
- Personal Lines Contact Center (PLCC).
Customer Care Center (CCC) Sales Representative
State Farm
Richardson, TX
04.2016 - 12.2018
- Developed appropriate quotes based on risk information.
- Processed new business in (North Carolina, South Carolina, Idaho, Ohio, New Mexico, Texas, Utah, Maine, and Wyoming) through inbound calls to CCC Sales.
- Tailored sales approaches and techniques to specific client needs to improve marketing effectiveness.
- Achieved conversion rate of 90%.
Payment Posting Specialist
Optum/United Health Care
Richardson, TX
10.2015 - 04.2016
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Utilized various software programs to process customer payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
Business Partner Escalation/ Title Officer
Bank of America
Plano, TX
11.2010 - 04.2014
- Researched and executed resolutions in a timely manner in all areas of mortgage and wealth management clients.
- Processed or denied property claims check on insurance losses in accordance with the status of the mortgage.
- Processed the opening, closing, and explanation of the claims process to both homeowners and branch managers.
Account Representative Specialist
Amica
Frisco, TX
05.2005 - 05.2008
- Produced new business for auto, home, personal umbrella, and marine insurance for the states of Texas, Arkansas, and Oklahoma.
- Assisted existing clients on billing issues, process changes to policies, and handled complaint calls.
- Recognized as a top 50 Homeowner's Producer.
Office Manager
Northwest Insurance
Dallas, TX
06.2003 - 05.2005
- Developed new client base and serviced existing clients for all lines of property and casualty products.
- Point of contact and SME for other offices on placement of new business products.
- Produced weekly/monthly cash flow reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Underwriter
Heartland Marketing Group
Richardson, TX
06.1999 - 07.2000
- Implemented front-line underwriting for multiple companies for business placement for Hartford, Travelers, and Chubb for Homeowners', Dwelling Fire, Umbrella, Personal Articles, and Watercraft.
Underwriter/Underwriter Assistant
Unitrin Universal Insurance
Dallas, TX
07.1997 - 05.1999
- Processed implementation of Homeowner's Application and replacement cost estimator for home value completed correctly.
- Performed Book of Business rollovers.
- Produced weekly reports for Cash with Applications.
- Performed Quality Control Reviews.
Merchandise Research Assistant
JCPenney Corporate Office
Plano, TX
07.1988 - 11.1993
- Researched supply and demand level for catalog sales.
- Managed tracking of import and export orders and trained buyers on how to access and track when needed.
- Extensive contact with suppliers to ensure timely shipment of products.
- Achieved 100% completion of workload on a daily basis.
Education
Associate of Science - Business Management
Collin County Community College
Plano, TX06-1998
Skills
- Analyzing data
- Renewing policies
- Influencing business growth
- Creditworthiness assessment
- Loss Protection
- Negotiation proficiency
- Report preparation
- Payment processing
- Quoting and Pricing Policies
- Quality Control
- Quality Assurance
- Customer Relationship Management
- Applying Underwriting Guidelines
Certification
- State of Texas Property and Casualty Insurance Lines Agent License. Licensed 20+ years.
Timeline
Underwriter Service Assistant - Pricing Control
State Farm
09.2023 - Current
Underwriter Service Assistant - Data Entry
State Farm
12.2018 - 09.2023
Customer Care Center (CCC) Sales Representative
State Farm
04.2016 - 12.2018
Payment Posting Specialist
Optum/United Health Care
10.2015 - 04.2016
Business Partner Escalation/ Title Officer
Bank of America
11.2010 - 04.2014
Account Representative Specialist
Amica
05.2005 - 05.2008
Office Manager
Northwest Insurance
06.2003 - 05.2005
Underwriter
Heartland Marketing Group
06.1999 - 07.2000
Underwriter/Underwriter Assistant
Unitrin Universal Insurance
07.1997 - 05.1999
Merchandise Research Assistant
JCPenney Corporate Office
07.1988 - 11.1993
Associate of Science - Business Management
Collin County Community College
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