Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Gonzalez Perez

Miami,FLORIDA

Summary

Bilingual (English/Spanish) sales and operations professional with 5+ years of experience in customer service, team leadership, and high-volume financial transactions. Proven track record of exceeding sales goals, managing daily cash operations, and building strong client relationships in fast-paced environments. Seeking to transition into the banking industry as a Personal Banker or Teller, leveraging expertise in customer engagement, financial transactions, and performance management.

Overview

9
9
years of professional experience

Work History

Sales Manager

AT&T
2025.03 - Current

- Manage daily store operations, including cash handling, inventory control, and team supervision.
- Oversee high-volume transactions, including $1,500+ daily cash and up to $5,000+ in card transactions.
- Lead, train, and coach sales representatives to meet and exceed monthly sales goals.
- Analyze store performance metrics and implement strategies to increase revenue and customer satisfaction.
- Conduct one-on-one performance reviews to improve individual and team results.
- Resolve escalated customer issues efficiently, ensuring retention and satisfaction.

Sales Representative

AT&T
2023.04 - 2025.03

- Delivered high-volume customer service and consistently exceeded sales targets as a top performer.
- Processed transactions accurately and efficiently, ensuring compliance with company policies.
- Trained and mentored new employees, improving team productivity and service quality.
- Identified customer needs and recommended tailored solutions, increasing revenue through upselling.

Logistics Coordinator

P&L Express LLC
2022.05 - 2023.04

- Own company.

- Managed client accounts, shipments, and documentation with high attention to detail.
- Coordinated financial and operational processes to ensure accurate billing and delivery.

Electrician/General Technician

Whirlpool/Navistar, Inc.
2018.04 - 2022.05

- Maintained high attention to detail and compliance with safety and operational standards.
- Worked efficiently under pressure to meet production deadlines and quality expectations.

Server

Cafe Ole Restaurant
2017.02 - 2018.04

- Provided customer service in fast-paced environment.
- Handled transactions and ensured positive customer experiences.

Education

High School Diploma -

Colegio Metropolitano
Puerto Ordaz, Venezuela
7 2013

Skills

    - Customer Service & Client Relationships
    - Cash Handling & Financial Transactions
    - Sales & Cross-Selling Strategies
    - Team Leadership & Coaching
    - Conflict Resolution & Problem Solving
    - Performance Tracking & Goal Achievement
    - Communication & Relationship Building

    - Verbal & Written Communication

Timeline

Sales Manager

AT&T
2025.03 - Current

Sales Representative

AT&T
2023.04 - 2025.03

Logistics Coordinator

P&L Express LLC
2022.05 - 2023.04

Electrician/General Technician

Whirlpool/Navistar, Inc.
2018.04 - 2022.05

Server

Cafe Ole Restaurant
2017.02 - 2018.04

High School Diploma -

Colegio Metropolitano