
Bilingual (English/Spanish) sales and operations professional with 5+ years of experience in customer service, team leadership, and high-volume financial transactions. Proven track record of exceeding sales goals, managing daily cash operations, and building strong client relationships in fast-paced environments. Seeking to transition into the banking industry as a Personal Banker or Teller, leveraging expertise in customer engagement, financial transactions, and performance management.
- Manage daily store operations, including cash handling, inventory control, and team supervision.
- Oversee high-volume transactions, including $1,500+ daily cash and up to $5,000+ in card transactions.
- Lead, train, and coach sales representatives to meet and exceed monthly sales goals.
- Analyze store performance metrics and implement strategies to increase revenue and customer satisfaction.
- Conduct one-on-one performance reviews to improve individual and team results.
- Resolve escalated customer issues efficiently, ensuring retention and satisfaction.
- Delivered high-volume customer service and consistently exceeded sales targets as a top performer.
- Processed transactions accurately and efficiently, ensuring compliance with company policies.
- Trained and mentored new employees, improving team productivity and service quality.
- Identified customer needs and recommended tailored solutions, increasing revenue through upselling.
- Own company.
- Managed client accounts, shipments, and documentation with high attention to detail.
- Coordinated financial and operational processes to ensure accurate billing and delivery.
- Maintained high attention to detail and compliance with safety and operational standards.
- Worked efficiently under pressure to meet production deadlines and quality expectations.
- Provided customer service in fast-paced environment.
- Handled transactions and ensured positive customer experiences.
- Customer Service & Client Relationships
- Cash Handling & Financial Transactions
- Sales & Cross-Selling Strategies
- Team Leadership & Coaching
- Conflict Resolution & Problem Solving
- Performance Tracking & Goal Achievement
- Communication & Relationship Building
- Verbal & Written Communication