Summary
Overview
Work History
Education
Skills
References
Timeline
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Patricia Harty

New York,NY

Summary

Accomplished leader with expertise in team leadership and project management, honed as General Manager at Shape House. Proven track record in setting and achieving sales goals, enhancing customer service, and optimizing operations. Skilled in staff training and development, with a focus on effective communication and scheduling coordination to drive organizational success.

Overview

13
13
years of professional experience

Work History

General Manager

Shape House
New York, USA
05.2018 - 03.2020
  • Set daily, weekly, and monthly sales goals using monthly budgeted sales and prior year sales.
  • Organized weekly schedule for each employee, based on sales trends, submitted weekly timesheets.
  • Trained and motivated associates through on-going programs in sales, guest service and product knowledge.

Marketing Associate

C.E.S Consulting Inc.
Long Island City, USA
03.2016 - 05.2018
  • Performed clerical and administrative functions including answering the phone, filing data, faxing, scheduling appointment, recording minutes, and editing proposals.
  • Effectively entered information into the company’s web database while coordinating and assisting human resources.
  • Handled confidential documents enduring they remained safe and enforced company’s policies.

Shift Manager/ Cross Trainer

Shake Shack
New York, USA
06.2010 - 03.2016
  • Managed and supervised a team of 20 personnel on the day to day operations as well as trained new hires.
  • Improved employee awareness of company’s roles and function by cross training staff.
  • Optimized profits by controlling food, beverage, and labor costs.

Administrative Assistant

Issacs Family Center
New York, USA
01.2007 - 06.2009
  • Provided professional reception service by greeting and assisting direct clients.
  • Produced and distributed communication memos, letters, reports, faxes, forms and meeting minutes.
  • Organized meetings, workshops, seminars for the purpose of identifying issues, gaining knowledge, providing information, and supporting school staff.

Education

Associate of Applied Science - Aging And Health Studies

Hostos Community College
Bronx, NY
05-2026

GED -

John Jay College of Criminal Justice
New York (City), NY
03-2012

Skills

  • Team leadership
  • Project management
  • Effective communication
  • Customer service
  • Sales
  • Scheduling coordination
  • Time management
  • Leadership and team building
  • Communication skills
  • Staff training/development

References

Available upon request

Timeline

General Manager

Shape House
05.2018 - 03.2020

Marketing Associate

C.E.S Consulting Inc.
03.2016 - 05.2018

Shift Manager/ Cross Trainer

Shake Shack
06.2010 - 03.2016

Administrative Assistant

Issacs Family Center
01.2007 - 06.2009

Associate of Applied Science - Aging And Health Studies

Hostos Community College

GED -

John Jay College of Criminal Justice
Patricia Harty