Patricia Havenhill
Keenesburg,CO
Summary
Dynamic professional with a strong background in customer service, recognized for exceptional communication and organizational skills. Proven ability to enhance client satisfaction and streamline operations, contributing to business growth. Results-driven with a solid track record of delivering quality work while fostering teamwork and collaboration. Committed to continuous learning and achieving company goals through exceptional service.
Overview
20
20
years of professional experience
Work History
ER Registrar
Doctors Hospital of Sarasota
Sarasota, USA
12.2020 - Current
- Complete intake process for patients arriving at the emergency room.
- Confirmed accuracy of personal and insurance details.
- Proficient in managing insurance processes and third-party payor systems.
- Responsible for answering phones, copying, faxing and computer work
- Scheduling appointments and pre-registered patients for outpatient procedures
- Handle collection of co-pays and deductibles
- Completed all continuing education and Health streams
- Have to be team player, organized and provide great customer service to all patients, family members and visitors
Owner
Patty Cake Daycare
Brighton, USA
08.2009 - 05.2020
- Manage the center's finances, including Accounts Payable & Receivable
- Assure that the center meets legal requirements with annual inspections and maintaining accreditation standards
- Includes interviewing and vetting prospective clients
- Provided a secure developmentally suitable program for children ages infant to preschool
- Responsible for building strong and supportive relationships with families and children
- Communicated with parents about daily activities, behaviors and related issues
- Maintained current and accurate records required by the Division of Child Care Licensing
- Collected and managed tuition payments, tax information and registration fees
President/Owner
Errands 4U, Inc.
Brighton, USA
08.2004 - 12.2018
- Maintained staff by recruiting, selecting, orienting, and training employees
- Communicated job expectations, planning, monitoring, and appraising job results
- 15+ years - Managed (2) apartment buildings for remote owner
- Job included vetting, scheduling and hiring contractors
- Interviewing potential tenants, processing all paperwork and taking care of maintenance needs
- Errand and Courier service for both business and personal needs
- Accounts Payable/Account Receivable
- Made schedules daily for driver
- Provided bookkeeping services to a few clients
- Abatements for the City of Brighton
- Provided excellent customer service to all my clients
Education
Some College (No Degree) - Business Emphasis
Aims Community College
Greeley, COSkills
- Rapid decision-making
- Scheduling
- Account updating
- Punctuality and reliability
- Payment processing
- Strong teamwork
- Multi-line telephone operations
- Data collection
- Problem-solving
- High-energy attitude
- Staff education and training
- Typing proficiency
- Microsoft office expertise
- Customer relations
References
Available Upon Request
Timeline
ER Registrar
Doctors Hospital of Sarasota
12.2020 - Current
Owner
Patty Cake Daycare
08.2009 - 05.2020
President/Owner
Errands 4U, Inc.
08.2004 - 12.2018
Some College (No Degree) - Business Emphasis
Aims Community College
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