Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA HAYS

Boca Raton,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Lead Teller

Chase Bank
Deerfield Beach, FL
08.2020 - Current
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Identified potential needs through observation, questioning and listening.
  • Received car loan, home loan and other payments and posted to accounts.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Teller

Chase Bank
Farmington Hills, MI
09.2018 - 08.2020
  • Handle customer transactions, Demonstrate outstanding customer service, resolved customer concerns, high grades on my monthly testing, ensured cash drawer was balanced nightly.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Received loan and utility payments, sending funds to correct destinations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Server/Bartender

Oakland Hills Country Club
Bloomfield Hills, MI
04.2017 - 05.2019
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Assertively upsold alcoholic beverages, appetizers and desserts
  • Set dining tables according to type of event and service standards
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Provided friendly and attentive service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Harry S Truman High School
Taylor, Mi

Skills

  • Attention to Detail
  • Payment Processing
  • Account Services
  • Time Management
  • Balance Verification and Reconciliation
  • Staff Scheduling
  • Recordkeeping and Documentation

Timeline

Lead Teller

Chase Bank
08.2020 - Current

Teller

Chase Bank
09.2018 - 08.2020

Server/Bartender

Oakland Hills Country Club
04.2017 - 05.2019

High School Diploma -

Harry S Truman High School

Similar Profiles

CREATE PROFILE
PATRICIA HAYS