Patricia Hill
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Keller Williams Realty, adept in leveraging strong communication skills and quick decision-making to drive client satisfaction and achieve sales targets. Excelled in guest service and problem-solving, significantly enhancing customer loyalty and operational efficiency. Demonstrated reliability and expertise in high-pressure environments, ensuring seamless transactions and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Licensed Realtor
Keller Williams Realty
Las Vegas, NV
05.2024 - Current
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
Shopper/delivery
Instacart
Las Vegas, NV
03.2020 - 07.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Verified each item matched order sheet's description.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Table Games Dealer
Ballys
Las Vegas, NV
11.2014 - 02.2020
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
Education
Diploma -
Glenbard North High School
Carol Stream, IL06.1988
Skills
- Strong Communication Skills
- Leasing and sales
- Reliability and punctuality
- Patience and composure
- Quick Decision Making
- Guest service
- Problem-solving abilities
- Active Listening
- Complaint Handling
Timeline
Licensed Realtor
Keller Williams Realty
05.2024 - Current
Shopper/delivery
Instacart
03.2020 - 07.2024
Table Games Dealer
Ballys
11.2014 - 02.2020
Diploma -
Glenbard North High School