Patricia Imhoff
Ft. Pierce,Florida
Overview
22
22
years of professional experience
Work History
General Manager
Winter Inn
Greenville, Michigan
08.2006 - 08.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Associate/Store Manager
H&R Block
Cedar Springs, MI
12.2013 - 05.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Associate
H & R Block
Greenville , MI
12.2012 - 05.2013
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Personnel Manager
Ponderosa Steak House
Greeville, MI
06.1996 - 08.2006
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Education
No Degree - Accounting
University of Phoenix
Tempe, AZHigh School Diploma -
Marathon High School
Marathon, FL06.1978
Skills
- Sales Promotion
- Mathematical Calculation and Reasoning
- Records Organization and Management
- Human Resources Oversight
Timeline
Associate/Store Manager
H&R Block
12.2013 - 05.2015
Associate
H & R Block
12.2012 - 05.2013
General Manager
Winter Inn
08.2006 - 08.2016
Personnel Manager
Ponderosa Steak House
06.1996 - 08.2006
No Degree - Accounting
University of Phoenix
High School Diploma -
Marathon High School