Patricia J. Kou
Port Saint Lucie
Summary
Organized and dependable professional with strong communication, computer scheduling, and problem solving skills. Seeking a remote opportunity.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Waters Edge Dermatology Plastics & Med Spa
St. Lucie West, FL
09.2024 - 05.2026
- Prepare office for patients by keeping the front desk and lobby tidy, assist patients to complete all necessary forms and documentation. Schedule Doctor’s Post op and in office surgeries.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Processed authorization requests, ensuring compliance with company guidelines and regulatory requirements.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Patient Service Representative
Radiology Imaging Associates
Stuart, FL
09.2023 - 06.2024
- Schedule appointments and liaise with doctors and other staff regarding patient arrivals and emergencies. Gather, verify, and enter particulars, including demographics, medical histories, and insurance details, into relevant EHR systems during registration.
- Implemented electronic health record systems for accurate data entry and improved patient information management.
Receptionist / ABOM
Addington Place of Stuart
Stuart, FL
09.2018 - 01.2023
- My responsibilities include administrative duties, such as covering front desk reception as necessary, creating and maintaining database information, interacting with and building rapport with clients, visitors, and vendors, performing basic accounting tasks, and maintaining essential and sensitive documentation. I am also responsible for the security and well-being of our residents by creating security pendants for each resident and tracking any emergency requests by our residents.
- Trained new staff on front desk procedures and customer service protocols.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.]
Education
Highschool -
Penn Foster
01.2022
Skills
- Customer Relations
- Proficient in web browsing, emailing, online systems
- Creating, maintaining, and entering information into databases
- Payment processing
- Accounts payable management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Waters Edge Dermatology Plastics & Med Spa
09.2024 - 05.2026
Patient Service Representative
Radiology Imaging Associates
09.2023 - 06.2024
Receptionist / ABOM
Addington Place of Stuart
09.2018 - 01.2023
Highschool -
Penn Foster