Patricia Johnson
Milledgeville,GA
Summary
Seasoned Business Analyst offering 8 years of Order to Cash success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
30
30
years of professional experience
Work History
Business Analyst
WestRock
07.2017 - Current
- Created and maintained standard operating procedures governing system functions and features.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Customer Service Representative
WestRock
09.2009 - 06.2017
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responsible for all order entry, shipments and invoicing.
Customer Service Representative
Shorewood Packaging
02.1998 - 08.2009
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responsible for all order entry, shipments and invoicing.
Customer Service Representative
James River Corp
01.1994 - 01.1998
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responsible for all order entry, shipments and invoicing.
Education
No Degree - Photography
West Georgia College
Newnan, GAHigh School Diploma -
Central Lafourche High School
Raceland, LASkills
- Stakeholder Management
- Data Modeling
- Systems Analysis
- Business process improvement
- Documentation Management
- Strong communication skills
Timeline
Business Analyst
WestRock
07.2017 - Current
Customer Service Representative
WestRock
09.2009 - 06.2017
Customer Service Representative
Shorewood Packaging
02.1998 - 08.2009
Customer Service Representative
James River Corp
01.1994 - 01.1998
No Degree - Photography
West Georgia College
High School Diploma -
Central Lafourche High School
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