Patricia Johnson-Robinson
Woodstock,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Loan Officer
1st Choice Credit Union
12.2022 - 04.2024
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Monitored pipelines to track and log status of loans.
Loan Processor
1st Choice Credit Union
06.2022 - 12.2022
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
Member Service Representative
1st Choice Credit Union
04.2022 - 06.2022
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Payroll Specialist
Clark County School District, CCSD
01.2019 - 12.2021
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
Administrative Assistant
Clark County School District, CCSD
09.2013 - 12.2018
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Carson High School
Carson, CASkills
- Consumer Lending
- Payroll administration experience
- Client Relations
- Regulatory Compliance
- Accounts Payable
- Accounts Receivable
Timeline
Loan Officer
1st Choice Credit Union
12.2022 - 04.2024
Loan Processor
1st Choice Credit Union
06.2022 - 12.2022
Member Service Representative
1st Choice Credit Union
04.2022 - 06.2022
Payroll Specialist
Clark County School District, CCSD
01.2019 - 12.2021
Administrative Assistant
Clark County School District, CCSD
09.2013 - 12.2018
High School Diploma -
Carson High School
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