Patricia Johnson-Robinson
Woodstock,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Loan Officer
1st Choice Credit Union
2022.12 - 2024.04
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Monitored pipelines to track and log status of loans.
Loan Processor
1st Choice Credit Union
2022.06 - 2022.12
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
Member Service Representative
1st Choice Credit Union
2022.04 - 2022.06
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Payroll Specialist
Clark County School District, CCSD
2019.01 - 2021.12
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
Administrative Assistant
Clark County School District, CCSD
2013.09 - 2018.12
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Carson High School
Carson, CASkills
- Consumer Lending
- Payroll administration experience
- Client Relations
- Regulatory Compliance
- Accounts Payable
- Accounts Receivable
Timeline
Loan Officer
1st Choice Credit Union
2022.12 - 2024.04
Loan Processor
1st Choice Credit Union
2022.06 - 2022.12
Member Service Representative
1st Choice Credit Union
2022.04 - 2022.06
Payroll Specialist
Clark County School District, CCSD
2019.01 - 2021.12
Administrative Assistant
Clark County School District, CCSD
2013.09 - 2018.12
High School Diploma -
Carson High School
Similar Profiles
Nahid HassanNahid Hassan
Bank Branch Manager at 1st Choice Savings And Credit Union Ltd.Bank Branch Manager at 1st Choice Savings And Credit Union Ltd.
Rylee StocktonRylee Stockton
Loan Officer at Members 1st Credit UnionLoan Officer at Members 1st Credit Union
MELANI ERDOGANMELANI ERDOGAN
Financial Data Analyst at 1st Bergen Federal Credit UnionFinancial Data Analyst at 1st Bergen Federal Credit Union