Patricia Johnston
Goleta,CA
Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in Greenway, Phreesia, Athena and fast pace environment with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
National Seating and Mobility
Santa Barbara, CA
07.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer experience by providing prompt and accurate transactions.
Front Desk Receptionist
English Chiropractic
Santa Barbara, CA
03.2022 - Current
- Used computer programs (ie, Eclipse) and registration systems to schedule patients for routine and complex procedures.
- Greeted patient at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records.
- Preformed inventory of medical supplies and supplements as well as placing orders when supplies are needed.
- Clean and maintain exam rooms.
- Confirmed relevant patient information and collected payment.
- Maintain charts and files of patients.
Front Desk Receptionist
Santa Barbara Cardiovascular Medical Group
12.2021 - 03.2022
- Used computer program (ie Athena) and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Surgery Scheduler
Front Desk Receptionist
Orthopedic Surgical Practice
01.2012 - 12.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Promptly answered multi-line phone system and greeted callers enthusiastically while scheduling appointments and forwarding phone calls.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Answered questions about and trained multiple employees on Greenway and Phreesia.
- Provided clerical support to all employees by copying, faxing and filing documents.
Education
Certificate of Completion - General Office Services
Santa Barbara Business College - Santa Barbara, CA
Santa Barbara01.1995
Skills
- Administrative Support
- Positive Attitude and Energetic
- Courteous and Professional
- Reliable and Punctual
- Customer Service-Oriented
- Telephone etiquette
- Sensitive Information Handling HIPPA
- Verbal and Written Communication
- Medical Records
- Administrative support
- Patients Scheduling
- Office Organization
- Problem-solving
- Switchboard Operation
- Data Entry
- Cloud-Based File Organization
Timeline
Customer Service Cashier
National Seating and Mobility
07.2024 - Current
Front Desk Receptionist
English Chiropractic
03.2022 - Current
Front Desk Receptionist
Santa Barbara Cardiovascular Medical Group
12.2021 - 03.2022
Front Desk Receptionist
Orthopedic Surgical Practice
01.2012 - 12.2021
Certificate of Completion - General Office Services
Santa Barbara Business College - Santa Barbara, CA