Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Kipp

Jackson,Tennessee

Summary

Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist over 50 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Denny's
06.2019 - Current
  • Trained in performance and wage reviews, Kitchen equipment operation and maintenance, Cost-controls, Staff Management, Dynamic, friendly hostess, Food service background, Business operations expertise, Inventory control and record keeping, Conflict resolution techniques, Budgeting, Led and directed team members on effective methods, operations and procedures.

Evening Supervisor

Doubletree By Hilton
03.2021 - 05.2024
  • Built trust among employees by consistently demonstrating transparency, fairness, and reliability in managerial decisions.
  • Mitigated conflicts among staff members by mediating disputes fairly and effectively enforcing workplace conduct standards when necessary.
  • Ensured smooth operations during evening shifts by overseeing staff performance and addressing issues promptly.
  • Maintained a safe and clean working environment for staff and customers through regular inspections and adherence to company policies.

Server

IHOP-Jakson
03.2016 - 06.2019
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies, Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers, Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Guest Care Specialist

Chick-fil-A
03.2012 - 05.2019
  • Performed order taking, POS transactions, prepared orders for guests and ensured quality guest care.

Education

High School Diploma -

North Side High School
Jackson, TN
05.1982

Skills

  • Performance improvement
  • Recipes and menu planning
  • Marketing and Advertising
  • Food Preparation and Safety
  • Recruitment
  • Order Delivery Practices
  • Passion for customer satisfaction
  • Natural leader
  • Staff Scheduling
  • Point of Sale (POS) system operation
  • Operations management

Timeline

Evening Supervisor

Doubletree By Hilton
03.2021 - 05.2024

Restaurant Manager

Denny's
06.2019 - Current

Server

IHOP-Jakson
03.2016 - 06.2019

Guest Care Specialist

Chick-fil-A
03.2012 - 05.2019

High School Diploma -

North Side High School
Patricia Kipp