Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Patricia Koch

Roy,UT

Summary

Dynamic retail professional with a proven track record at Walmart, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective product recommendations and maintaining organized displays. Known for dependability and a strong work ethic, consistently contributing to team success and operational efficiency.

Overview

24
24
years of professional experience

Work History

Cashier

Walmart
02.2003 - 04.2025
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer through diligent balancing and reconciliation.
  • Streamlined handling of product inquiries, boosting customer satisfaction.
  • Handled returns and exchanges while adhering to store policies.
  • Collaborated with team members to manage high-volume peak hours effectively.
  • Ensured cleanliness and organization of checkout area for optimal operation.
  • Executed financial transactions with high accuracy.
  • Developed rapport with customers to enhance loyalty.
  • Maintained inventory by stocking and tagging items efficiently.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled customer concerns effectively.
  • Promoted a clean and organized facility to enhance overall store performance.
  • Boosted sales through strategic product recommendations tailored to customer requirements.
  • Trained incoming employees on effective cashier techniques, boosting departmental productivity.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced workflow efficiency through versatile contributions across departments.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced shopping experience, provided product information and location assistance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Managed spills, assistance requests, and customer inquiries promptly.

Sales Associate

Walmart
07.2001 - 04.2025
  • Assisted customers with product inquiries and selections to enhance shopping experience.
  • Maintained organized displays and inventory levels to ensure store presentation standards.
  • Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
  • Collaborated with team members to meet daily sales goals and improve customer service outcomes.
  • Provided product knowledge support to customers, facilitating informed purchase decisions.

Education

Associates Degree in Retail Merchandising -

Lds Business College
Salt Lake City, UT

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Professionalism and courtesy
  • Product restocking
  • Product knowledge
  • Merchandise restocking
  • Attention to detail
  • Inventory management
  • Sales expertise
  • Retail merchandising
  • Product recommendations
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Visual merchandising
  • Upselling techniques
  • Dependability and reliability
  • Honest and dependable

Timeline

Cashier

Walmart
02.2003 - 04.2025

Sales Associate

Walmart
07.2001 - 04.2025

Associates Degree in Retail Merchandising -

Lds Business College
Patricia Koch