Patricia Lomas
Texas Attorney General's Office
New Braunfels,TX
9
years of professional experience
Detail-oriented administrative and customer service professional with experience supporting the Texas Child Support Program and more than seven years of healthcare administrative experience. Currently serving with the Texas Attorney General’s Office, providing child support program technical and administrative support, customer service, document processing, case information management, and virtual court support. Strong background in confidential records, documentation, and communication. Known for accuracy, organization, professionalism, and the ability to manage multiple priorities in fast-paced environments.
Work History
Temporary Child Support Officer
11 Months- Provide administrative and technical support within the Child Support Program.
- Communicate professionally with custodial and noncustodial parents regarding child support case information and program-related matters.
- Respond to customer inquiries through email, fax, telephone, and other available communication channels.
- Review, process, and route incoming documents and correspondence for appropriate case action.
- Update and maintain accurate case information and documentation.
- Utilize ImageTrust to access, review, and manage case-related documents.
- Utilize the Zoom Virtual Lobby to assist customers and support virtual service operations.
- Provide administrative support during Comal County Zoom court proceedings.
- Completed training related to Acknowledgment of Paternity procedures and requirements.
- Handle confidential case information with professionalism, accuracy, and discretion.
- Follow established policies, procedures, and program requirements while managing multiple assignments and priorities.
Surgery Scheduling Coordinator
1 Year- Handle confidential case information with professionalism, accuracy, and discretion.
- Follow established policies, procedures, and program requirements while managing multiple assignments and priorities. Coordinated and scheduled surgical procedures while maintaining accuracy and attention to detail.
- Communicated with patients, physicians, surgical facilities, insurance representatives, and healthcare staff.
- Coordinated preoperative requirements, appointments, documentation, and scheduling information.
- Maintained accurate patient records and confidential medical information.
- Verified and coordinated information necessary for scheduled procedures.
- Managed multiple surgical schedules and competing priorities in a fast-paced healthcare environment.
- Provided professional customer service and assisted patients with scheduling-related questions.
- Worked closely with physicians and clinical staff to ensure surgical cases were properly coordinated.
- Maintained organized documentation and followed established policies and procedures
Surgery Scheduling Coordinator
6 Years 8 Months- Scheduled and coordinated surgical procedures for patients undergoing spine and pain-related procedures.
- Coordinated surgery dates and requirements with physicians, patients, surgical facilities, and healthcare staff.
- Communicated with patients regarding scheduling, appointments, procedures, and preoperative requirements.
- Maintained accurate and confidential patient records and documentation.
- Coordinated necessary paperwork and information to support timely surgical scheduling.
- Worked closely with medical providers and staff to resolve scheduling issues and changes.
- Managed multiple surgical cases and priorities while maintaining accuracy and meeting deadlines.
- Provided professional and compassionate customer service to patients.
- Followed healthcare policies, procedures, and confidentiality requirements.
Education
High School Diploma
Skills
Child Support Program Support
Administrative Support
Case & Document Management
Customer Service
Surgery Scheduling
Patient Coordination
Document Review & Processing
Confidential Records Management
Data Entry
Email & Fax Communication
ImageTrust
Zoom Virtual Lobby
Virtual court
Microsoft Office
Organization & Time Management
Attention to Detail
Multitasking & Prioritization
Professional Communication
Problem Solving
Timeline
Temporary Child Support Officer
Texas Attorney General's Office
09.2025 - CurrentRead More
Surgery Scheduling Coordinator
Cibolo Creek Surgery Center
09.2024 - 09.2025Read More
Surgery Scheduling Coordinator
New Braunfels Spine & Pain Surgery Center
11.2017 - 07.2024Read More
Memorial High School
High School Diploma
Read More