PATRICIA MANZANO
Human Resources/Administrative Assistant
ROSENBERG,TX
Summary
Human Resources/Administrative Assistant with over a decade of comprehensive experience in benefits administration, employee relations, and payroll processing. Demonstrates exceptional organizational skills and attention to detail, ensuring accurate and efficient handling of multiple projects. Committed to fostering a collaborative work environment and developing innovative HR policies to enhance employee satisfaction and productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dorian Tool International
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Human Resources/Administrator Assistant
Romtex Enterprises
02.2023 - 02.2025
- Answer emails in a timely manner and redirect incoming phone calls to office personnel.
- Filed paperwork, sorted, update Excel spreadsheet and maintain office organization.
- Monitored employee attendance, performance, manage and update employee benefits information.
- Fill employee inquiries related to insurance, vacation, sick leave, calculated wages and deductions.
- Managed payroll processing for an average of 50 employees and benefits to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Performed data entry tasks, maintain accurate records of employee payroll information.
- Prepared shipping documents, labels and verified the ship to address.
Office Administrator
BRB Pool Repair and Service
05.2015 - 02.2023
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, route calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Manage billing, invoicing, collections, AP/AR, payroll processing using QuickBooks, set up vendor accounts and pay vendors.
- Responsible for bank deposits, daily bank balance, processing customers payments and end of the day credit card reports.
- Provide personal support to the President including scheduling, paying bills, maintaining personal accounts and other miscellaneous errands.
Education
Quick Books -
Wharton County Junior College
Wharton, TX04.2005
Business Administration - undefined
Wharton County Junior College
Wharton, TX05.1997
Diploma - undefined
Louise High School
Louise, TX05.1996
Skills
Excel
Customer service
Problem-solving
Adaptability and flexibility
Data entry
Call center experience
Team collaboration
Microsoft outlook
Payment processing
Administrative support
Certification
QuickBooks
Timeline
Customer Service Representative
Dorian Tool International
09.2024 - Current
Human Resources/Administrator Assistant
Romtex Enterprises
02.2023 - 02.2025
Office Administrator
BRB Pool Repair and Service
05.2015 - 02.2023
QuickBooks
04-2005
Business Administration - undefined
Wharton County Junior College
Diploma - undefined
Louise High School
Quick Books -
Wharton County Junior College