Patricia Martinez
Las Vegas,NV
Summary
Results-driven Optical Manager skilled in managing inventory, optimizing workflows, and delivering exceptional customer experiences. Known for strong problem-solving abilities and attention to detail, contributing to increased customer satisfaction and sales growth.
Overview
8
8
years of professional experience
Work History
Optical Manager
Mallinger Family Eyecare
Las Vegas, NV
07.2024 - Current
- Managed optical inventory, ensuring optimal stock levels and product availability.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Conducted patient consultations, identifying vision needs and recommending appropriate eyewear solutions.
- Implemented efficient workflow processes to enhance operational productivity in optical department.
- Collaborated with optometrists to ensure seamless patient care and accurate prescription fulfillment.
- Oversaw merchandising displays, optimizing visual appeal to increase customer engagement and sales.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with services provided.
- Maintained compliance with industry standards and regulations in all operational aspects of the optical practice.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Optical Manager
Encinitas Eyecare
Encinitas, CA
02.2021 - 01.2024
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Implemented efficient workflow processes to enhance operational productivity in optical department.
- Oversaw merchandising displays, optimizing visual appeal to increase customer engagement and sales.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with services provided.
Optical Manager
Coronado Eyecare
San Diego
09.2018 - 01.2024
- Managed daily optical operations, ensuring efficiency and accuracy in patient service delivery.
- Trained and mentored staff on eyewear fitting and customer service best practices.
- Coordinated scheduling for eye exams, optimizing appointment availability and patient flow.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Education
Some College (No Degree) - Office Admin
ITT Technical Institute
Camarillo, CASkills
- Optical sales
- Optical dispensing
- Frame adjustments
- Appointment scheduling
- Quality inspections
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
Timeline
Optical Manager
Mallinger Family Eyecare
07.2024 - Current
Optical Manager
Encinitas Eyecare
02.2021 - 01.2024
Optical Manager
Coronado Eyecare
09.2018 - 01.2024
Some College (No Degree) - Office Admin
ITT Technical Institute