Patricia Moore
Desert Hot Springs,CA
Summary
Dynamic and dedicated Pharmacy Technician with a proven track record at Walgreens, excelling in customer service and accuracy. Known for enhancing patient satisfaction through efficient prescription processing and strong communication skills. Committed to reliability and integrity, ensuring compliance with safety regulations while fostering positive relationships with patients and healthcare providers.
Overview
41
41
years of professional experience
Work History
Cashier
Walmart
01.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pharmacy Technician
Walgreens
09.2002 - 08.2004
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
Vons
11.1995 - 08.2002
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Thrifty Drug Store
10.1983 - 06.1993
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Avalon Pharmacy
12.2005 - 03.2007
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
Diploma - Medical Administrative Assisting
Everest Institute
Norcross, GA06.2010
Diploma - All
Leuzinger High School
Lawndale, CA06.1974
Diploma - All
Rio Americano High School
Sacramento, CA06.1974
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Cash register operation
Timeline
Cashier
Walmart
01.2023 - 12.2024
Pharmacy Technician
Avalon Pharmacy
12.2005 - 03.2007
Pharmacy Technician
Walgreens
09.2002 - 08.2004
Pharmacy Technician
Vons
11.1995 - 08.2002
Pharmacy Technician
Thrifty Drug Store
10.1983 - 06.1993
Diploma - Medical Administrative Assisting
Everest Institute
Diploma - All
Leuzinger High School
Diploma - All
Rio Americano High School
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