Work Preference
Overview
Summary
Work History
Education
Skills
Affiliations
Timeline
RegisteredNurse
Patricia Moore
Open To Work
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Patricia Moore

Patient Service Representative
Petersburg,VA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Medical ReceptionistManagementFile Clerk/Records OfficerPatient Service Representative

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Petersburg, VADinwiddie, VAColonial Heights, VAHopewell, VAChester, VA
Open to relocation: Yes

Minimum Desired Compensation

$35000/yr

Overview

26
26
years of professional experience

Summary

Dynamic healthcare support professional with a proven track record in managing patient interactions and administrative functions. Recognized for exceptional teamwork, adaptability to evolving needs, and a commitment to achieving outstanding results. Expertise in scheduling, patient communication, and problem-solving ensures a focus on delivering high-quality service and enhancing patient satisfaction. A reliable and flexible contributor dedicated to advancing team objectives and promoting excellence in patient care.

Work History

Patient Service Representative

PATIENT FIRST MEDICAL GROUP
Colonial Heights, VA
06.2021 - Current
  • I greet all patients and assist, as needed, for signing in on kiosk;
  • I handle patient registrations with a high regard for privacy and accuracy to enhance operational efficiency by entering patient demographic and insurance data into an electronic medical record system;
  • I facilitate effective communication between patients and medical staff, ensuring clarity in their care processes;
  • I handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic;
  • I participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements;
  • I actively participate in team meetings focused on improving workflows and enhancing overall practice performance;
  • I serve as a reliable source of information for new employees and patients, regarding registrations, insurance coverage inquiries, and general office policies;
  • I process payments using cash, checks and credit cards, maintaining accurate records of transactions;
  • Responsible for cash flow management and end of shift/night reports.

Private/Home Health Care Provider

SELF EMPLOYED
Chester, Virginia
10.2000 - 06.2021
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery as needed per patient;
  • Provided assistance in daily living activities by feeding, dressing, grooming, bathing and toileting;
  • Applied mobility assistance- knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles;
  • Conferred with family members and doctors to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes;
  • Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels;
  • Documented patients' behavior in terms of vitals, mental status, sleeping and eating patterns in medical record log for physicians and family to reference;
  • Prepared dietary plans, as needed per patient, by PCP order;
  • Wound care to encourage healing, as needed per patient;
  • Transported patients to and from appointments as needed, documented and reported to family

Medical Receptionist

SOUTHSIDE PEDIATRICS
Petersburg, VA
03.2020 - 09.2020
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.

Management

REGENESIS MINISTRIES
Chester, VA
05.2015 - 08.2018
  • Managed 2 thrift stores & 2 warehouses for a 9 month residential Addiction Recovery Ministry where students work while in the program
  • Collected urine samples to test for substance abuse
  • Helped to ensure family-centered, strengths-based, culturally competent and individualized intakes and assessments
  • Mediated conflicts between students to clarify and resolve underlying issues, document & report to overseers
  • Kept abreast of new and developing information in faith based addiction recovery field by regularly attending professional conferences and workshops
  • Drove student performance by praising job results, counseling students on needed improvements and disciplining substandard conduct
  • Divided and categorized items received and placed them in designated areas to stay organized
  • Maintained and enforced high safety guidelines & standards

File Clerk/Records Officer

JOHN TYLER ASAP
Chester, VA
06.2014 - 11.2016
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency
  • Located missing file materials, which enabled case managers to meet project deadlines and avoid lost man-hours
  • Responded to internal and external requests for information
  • Implemented improvements to file systems and procedures
  • Maintained physical and computer-based filing systems
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors and followed strict HIPPA regulations.

Education

GED -

Woodlawn Learning Center
Hopewell, VA
06-1994

Skills

  • Multi-line phone system, copier, fax machine, shredder
  • Accounts Payable/Receivable
  • Bookkeeping/Data Entry/Filing
  • Excellent customer service
  • Records administration
  • Complaint resolution
  • Opening and closing procedures
  • Team Player
  • Transaction reconciliation
  • Schedule coordination
  • Resolving discrepancies/Loss prevention
  • Storage organization
  • Data collection and analysis

Affiliations

  • Va Library of Records
  • Registered for Records of Destruction in 2016

Timeline

Patient Service Representative

PATIENT FIRST MEDICAL GROUP
06.2021 - Current

Medical Receptionist

SOUTHSIDE PEDIATRICS
03.2020 - 09.2020

Management

REGENESIS MINISTRIES
05.2015 - 08.2018

File Clerk/Records Officer

JOHN TYLER ASAP
06.2014 - 11.2016

Private/Home Health Care Provider

SELF EMPLOYED
10.2000 - 06.2021

GED -

Woodlawn Learning Center

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