PATRICIA PHILLIPS
North Powder
Summary
Organized and proactive Medical Receptionist with a strong background in appointment management and records maintenance. Known for effective problem-solving and collaboration with healthcare teams to ensure seamless patient care and operational success.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Praxis Medical Group
La Grande, OR
05.2014 - Current
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Facilitated insurance verification and eligibility checks for patients, ensuring seamless billing processes.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly and professionally.
- Streamlined front desk operations by implementing new procedures for check-in and check-out processes.
- Collaborated with healthcare providers to ensure effective communication regarding patient care needs and follow-ups.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Resolved discrepancies in patient accounts, improving overall accuracy of financial reporting within the practice.
Education
GED -
La Grande Senior High
La Grande, ORNo Degree -
La Grande College of Business
La Grande, ORSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Records management
- Electronic medical records
- Medical records management
- EMR / EHR
- Workflow optimization
- Records maintenance
- Billing support
- Co-payment collection
- Insurance verifications
- Record processing
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Time management
- Organization and time management
- Data entry
- Adaptable and flexible
- Documentation and recordkeeping
- Payment scheduling and collection
- Insurance authorizations
- Clerical support
- Medical records maintenance
- Electronic recordkeeping
- Patient eligibility requirements
- Flexible schedule
- Patient health information Access
- Medical records verification
- EHR software
- Employee scheduling
Timeline
Medical Receptionist
Praxis Medical Group
05.2014 - Current
GED -
La Grande Senior High
No Degree -
La Grande College of Business